Night Assistant Manager
4 giorni fa
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we're seeking a talented individual to join our team as a Night Assistant Manager.
About the RoleThe Night Assistant Manager plays a critical role in ensuring the smooth operation of our hotel during the overnight shift. This includes managing the Front Desk, handling guest requests, and maintaining the highest level of hospitality and professionalism. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively under pressure.
Key Responsibilities- Manage the Front Desk during the overnight shift, ensuring seamless communication with day shift staff and guests.
- Complete daily reports for all Front of House departments and successfully complete the night audit.
- Resolve customer complaints and handle guest interactions with the highest level of hospitality and professionalism.
- Review late arrivals, next day early arrivals, and departures to plan for the next day's activities.
- Assure that all financial and credit procedures are followed, including reviewing paid-outs, rebates, and petty cash disbursements.
- Check guests in and out efficiently and provide exceptional customer service.
- Utilize computer systems to check guests in and out, run daily reports, and review room allocations.
- Coordinate front of house departments with night briefing and take action in matters related to guest and employee safety.
- At least 2 years' experience in Front Desk, preferably in a luxury hotel environment.
- Excellent personal presentation and interpersonal skills, with a strong ability to adapt to constant change.
- Strong communication skills, problem-solving skills, and attention to detail.
- Proficiency in using Opera PMS and reading, writing, and oral proficiency in Italian and English.
- Competitive salary, wages, and comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Employee meals.
This position is full-time and based at the Four Seasons Hotel Florence. The ideal candidate will be expected to work overnights.
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