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Night Operations Manager

2 mesi fa


Florence, Toscana, Italia Accor A tempo pieno
{"title": "Night Manager", "description": "Hotel Night Manager

At The Hoxton, we're passionate about creating unforgettable experiences for our guests. As a Night Manager, you'll play a vital role in ensuring the smooth operation of our hotel during the evening hours.

Key Responsibilities:
  • Represent management during the night and oversee the hotel's operations.
  • Maintain a positive and friendly attitude, even in challenging situations.
  • Manage guest accounts and ensure accurate billing.
  • Operate the hotel's systems and provide daily reports for all departments.
  • Monitor overbooking levels and collaborate with teams to maximize occupancy.
  • Ensure prompt and efficient handling of telephone calls.
  • Maintain a secure environment for guests and their property.
  • Lead the night team by example, motivating and empowering them to deliver exceptional guest experiences.
  • Set achievable objectives for the team to ensure maximum occupancy and guest satisfaction.
  • Maintain the integrity of public and back-of-house areas.
  • Perform night audit procedures, reporting discrepancies and ensuring swift resolution.
  • Ensure guest safety during the night.
Requirements:
  • Experience in a similar role with a proven track record in front office operations.
  • Familiarity with Opera or similar front desk operating systems and GDS is an advantage.
  • Natural leadership skills, leading by example and creating an environment for team members to thrive.
  • Positive attitude, with a passion for hospitality and delivering memorable experiences.
What We Offer:
  • A competitive package and opportunities for development.
  • Excellent discounts across The Hoxton and the Ennismore family.
  • Time off to volunteer with partner charities.
  • Hox Hero and Nifty Fifty rewards for living our values.
  • Diversity and inclusion events and initiatives.
", "lang_code": "en-US"}