Customer Service Specialist

7 giorni fa


Bologna, Emilia-Romagna, Italia Banca Ifis A tempo pieno

Join our team at Banca Ifis as a Customer Service Specialist and become a key player in our Operations Commercial Planning department. We are looking for a highly skilled professional to manage incoming calls, provide assistance and support to our clients, and execute targeted outreach campaigns to our customer base.

About the Role

  • Manage incoming calls and respond to customer inquiries in a timely and professional manner.
  • Provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
  • Develop and execute targeted outreach campaigns to our customer base, utilizing strong negotiation and communication skills.
  • Collaborate with our Operations team to identify areas for improvement and implement process enhancements.

What We Offer

  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.

Requirements

  • Previous experience in customer care, preferably in a banking or financial services environment.
  • Strong negotiation and communication skills, with the ability to build rapport with clients.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Location

Bologna

Contract Type

Indeterminate



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