Customer Service Representative with French Language Skills
1 settimana fa
FAAC Technologies, a global leader in access automation, parking systems, and access control, is seeking a highly skilled Customer Service Specialist with French language proficiency to join our team.
Key Responsibilities:
- Process sales orders for subsidiaries through various tools, including Axioma, FPX, and SAP, adhering to established procedures and monitored KPIs.
- Ensure timely and complete availability of configured products requested by subsidiaries, including triangulated orders.
- Communicate order status, changes, delays, and anomalies to subsidiaries until delivery.
- Handle inquiries and complaints from affiliates regarding sales flow management.
- Verify and validate standard sales orders entered via SAP and Sales Portal.
- Exchange information with subsidiaries and Production Planning and Logistics colleagues regarding product readiness and ensure necessary activities for shipment organization, load plan requests, billing, and document preparation.
- Address complaints from affiliates regarding order management.
Requirements and Competences:
- Bachelor's degree in Foreign Languages and/or Economics.
- Excellent proficiency in French and English.
- At least 2 years of experience in a similar role in a manufacturing industry.
- Client and Service Orientation.
- Precision and accuracy.
- Risk Analysis and Problem-solving.
- Planning and Organization.
- Highly valued knowledge of SAP management.
- Basic knowledge of Microsoft Office.
At FAAC Technologies, we are committed to creating an inclusive work environment that values diversity and promotes equality. We welcome candidates from all backgrounds and encourage applications from individuals who share our values.
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Bologna, Emilia-Romagna, Italia FAAC Spa A tempo pienoFAAC Technologies, a leading global provider of access automation, parking systems, and access control solutions, is seeking a highly skilled Customer Service Specialist with French language proficiency to join our team.Key Responsibilities:Process sales orders for subsidiaries through various tools, including Axioma, FPX, and SAP, adhering to established...
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