Customer Service Specialist
6 giorni fa
Join our team at Banca Ifis as a Customer Service Specialist and become a key player in our Operations Commercial Planning department. We are looking for a highly skilled professional to manage incoming calls, provide assistance and support to our clients, and execute targeted outreach campaigns to our customer base.
About the Role
- Manage incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
- Develop and execute targeted outreach campaigns to our customer base, utilizing strong negotiation and communication skills.
- Collaborate with our Operations team to identify areas for improvement and implement process enhancements.
What We Offer
- A comprehensive training program to ensure your success in the role.
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package.
Requirements
- Previous experience in customer care, preferably in a banking or financial services environment.
- Strong negotiation and communication skills, with the ability to build rapport with clients.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Location
Bologna
Contract Type
Indeterminate
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