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Application Support Expert

2 mesi fa


Milano, Lombardia, Italia Manhattan Associates A tempo pieno
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Southern Europe team at Manhattan Associates. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and optimal performance of our supply chain commerce technology.

Key Responsibilities
  • Act as the primary point of contact for clients, providing technical guidance and support to resolve functional challenges and optimize the use of our software.
  • Analyze and resolve complex technical issues, working closely with clients to understand their needs and develop effective solutions.
  • Collaborate with cross-functional teams to design and implement new enhancements, ensuring seamless integration with existing systems.
  • Develop and maintain strong relationships with clients, providing exceptional customer service and ensuring their continued satisfaction with our solutions.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our solutions and services.
Requirements
  • Proven experience in software implementation and post-implementation support, with a strong understanding of database languages and cloud technologies.
  • Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Fluency in English and French, with proficiency in Italian a plus.
  • Bachelor's degree in Logistics, Engineering, Computer Science, Mathematics, or a related field.
  • Ability to travel up to 20% of the time, with occasional extended stays within the EMEA region.
About Us

At Manhattan Associates, we are committed to diversity and inclusion. We believe that our unique perspectives and experiences make us stronger as a team and more effective in our work. We are an Equal Employment Opportunity Employer and welcome applications from qualified candidates of all backgrounds.