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Field Service Engineer

2 mesi fa

Lodi, Lombardia, Italia Hitachi Vantara Corporation A tempo pieno

Job Summary

Hitachi Vantara Corporation is seeking a highly skilled Field Service Engineer to join our team in Lodi. As a Field Service Engineer, you will be responsible for executing service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Key Responsibilities

  • Perform service tasks, identify technical problems, and make analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
  • Contribute to customer satisfaction by executing service work according to customer order and expectation;
  • Create and maintain a good relationship with customers and understand their needs;
  • Identify new sales opportunities and communicate them internally;
  • Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities;
  • Prepare all documents and reports to be signed by the customer representative;
  • Report work done in a timely manner and follow up when needed;
  • Proactively identify potential equipment failures and request proactive corrective actions;
  • Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
  • Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;
  • Provide recommendations to management to improve operations and customer service;
  • Apply safety rules and safe practices as well as environmental responsibilities; Report unsafe practices and incidents;
  • Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Requirements

  • Electrotechnical Diploma;
  • At least 1 year of experience in the role and with high tension equipment;
  • Knowledge of English and Italian language;
  • Willingness to travel (90%);
  • Ability to work in a team.