Global Account Operations Manager

1 settimana fa


Milano, Lombardia, Italia Renesas Electronics A tempo pieno

Renesas Electronics is looking for a talented professional to join our Global Account Operations Team as a Global Account Owner (GAO).



The successful candidate will work closely with the Global Account Manager (GAM) and a multinational team of Customer Service Operators worldwide, driving the supply/demand relationship, logistics programs, and collaborating to validate forecasts, align on demand changes, and review global customer demands, processes, and supply chain needs.



Key Responsibilities


  • Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs.
  • Closely collaborate with the GAM on continuous forecast validation, forecast and backlog alignment, and review of demand changes.
  • Global understanding of customer demands, processes, and supply chain needs, proactively engaging with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
  • Responsible for finding solutions related to delivery escalations from Global accounts and liaise with internal departments (Sales, Planning, and Logistics, etc.).
  • Worldwide allocation handling for specific products and main interface with customer headquarters.
  • Representing Renesas at customer meetings, preparing and presenting regular data on supply/demand health and for potential executive level escalations/meetings.


Qualifications


  • Degree in business, marketing, finance, or similar field.
  • New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
  • Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
  • Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
  • Strong analytic and quantitative skills, ability to determine trends and propose solutions.
  • Advanced command of English both spoken and written, demonstrating clear and concise written and verbal communication to internal and external stakeholders.
  • Must be able to work independently and with strong problem-solving skills.
  • Strong MS Excel skills along with other MS Office products.
  • Familiarity with SAP, Model N, Salesforce, or Power BI is an added advantage.

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