Data Center Project Manager

1 mese fa

Milano, Lombardia, Italia Microsoft A tempo pieno

Job Summary

As a Microsoft Data Center Project Manager, you will be responsible for managing assigned projects to meet service delivery objectives. This includes performing troubleshooting for service incidents, escalating to appropriate stakeholders to remove obstacles, and following safety policies and procedures.

You will also participate in root cause analysis (RCA) of incidents and build a solid understanding of data center procedures. Additionally, you will engage in collaboration across various teams and provide mentorship across data centers by sharing best practices.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

We are committed to environmental sustainability and optimization in our data center design and operations. We continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Responsibilities

  • Demonstrate conscientiousness on cost and adhere to budget requirements.
  • Follow and adhere to safety and security policies and procedures.
  • Report immediately any safety or security issues or concerns.
  • Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
  • Recognize potential customer impact of other events and issues and communicate potential impact accordingly.
  • Proactively review schedules and avoid conflicts when possible.
  • Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Suggest ways for reducing the risk of performing maintenance and work with others to accommodate scheduling needs.
  • Hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience.
  • Support escalation of issues to appropriate owner.

Qualifications

  • High School Diploma or equivalent and relevant industry experience or relevant industry experience and college coursework.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.

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