Customer Service Representative

3 settimane fa

Milano, Lombardia, Italia Satispay A tempo pieno
About Satispay

We're redefining the payments landscape with simplicity and accessibility at our core. Imagine being part of a vibrant community driving innovation and revolutionizing payments across Europe. Our dynamic team is shaping the future of payments, and we're looking for like-minded individuals to join us.

Role Overview

As a Customer Care Representative at Satispay, you'll be the face of our customer support, delivering exceptional service and ensuring customer satisfaction. Your mission will be to:

  • Provide timely and professional assistance to customers, resolving their issues and concerns.
  • Collaborate with cross-functional teams to address complex problems and deliver high-quality service.
  • Contribute valuable insights to improve business processes and product enhancements.
  • Consistently meet and surpass performance goals set by the Customer Care team.
Your Ideal Profile

We're looking for individuals with a customer care background, excellent communication skills, and a strong collaborative mindset. If you're passionate about delivering exceptional customer experiences and have a flair for problem-solving, we want to hear from you.

Don't let a checklist hold you back - we celebrate diverse perspectives and unique strengths. Your individuality could be the missing piece to our puzzle. Even if you don't meet every skill listed above, we encourage you to apply if you're passionate about the role and believe you can contribute to our team's success.

Perks as a Satisperson

Join an international team to grow with us, enjoy a hybrid working policy, and fuel your day with meal vouchers. You'll also have access to our language platform, a company welfare budget, and the opportunity to own part of Satispay's success with our Stock Option Plan. Plus, gear up with our tech equipment and join us in the fun with team-building events, parties, trips, and more.

Our Selection Process

We're committed to finding the right fit for our team. Our selection process includes a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us.

We're an equal opportunity employer, proud to celebrate diversity and inclusion. This opportunity is open to everyone, regardless of background. Join us in a workplace where everyone belongs.

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