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Senior Application Maintenance Specialist
2 mesi fa
About the Role:
At Agile Lab S.R.L., we are seeking a highly skilled and experienced Senior Application Maintenance Specialist to join our IT support team. This position is crucial for ensuring the smooth operation of customer Azure systems, including Azure Synapse, SQL Pool, DataPipeline Ingestion, Data Fabric, and Azure Functions.
Responsibilities:
- Troubleshooting: Diagnose and resolve complex technical issues, collaborating with other technical teams and vendors as necessary;
- Monitoring and Maintenance: Monitor the performance of Azure systems and perform proactive maintenance to prevent issues;
- Documentation: Create and maintain detailed documentation of common issues, solutions, and best practices;
- Training and Support: Assist in training new team members and provide ongoing support to end-users;
- Updates and Patches: Manage and implement updates and patches to ensure systems are secure and up-to-date;
- Collaboration: Work closely with development and engineering teams to enhance system integration and efficiency;
- On-Call Availability: Be available for on-call support outside of regular business hours to address urgent issues and ensure system reliability;
- Major Incident Management: Manage Major Incidents effectively, ensuring minimal impact on business operations and timely resolution;
- Vendor Coordination: Coordinate with vendors and third-party service providers involved in the support process to ensure efficient resolution of issues.
Requirements:
- Bachelor's degree: In Computer Engineering or Computer Science;
- Experience: Previous experience as a Senior Application Maintenance Specialist (+3 years);
- On-call availability: On-call availability;
- Azure expertise: Extensive hands-on experience with Azure Synapse, SQL Pool, DataPipeline Ingestion, Data Fabric, and Azure Functions;
- Technical skills: Deep understanding of relational databases, data warehousing, ETL/ELT processes, and microservices architectures;
- Certifications: Microsoft Azure certifications (such as Azure Administrator, Azure Developer, or Azure Solutions Architect) are highly preferred;
- Communication skills: Excellent written and verbal communication skills, with the ability to explain technical issues to a non-technical audience;
- Initiative: Ability to work independently and take the initiative to improve support processes and solutions;
- Programming languages: Proficiency in principal programming languages such as Java and/or Python.
What We Offer:
- Remote work: Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;
- Work-life balance: Real work life balance;
- Training: Training monthly budget (time and money);
- Career development: A structured career path with clear expectations and salary for each level;
- Onboarding support: Support of a buddy in the first week of work;
- Coach: A coach as a guide in choosing the most suitable experiences for your ambitions;
- Benefits: Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;
- Agile Nomads Experience: Opportunity to work for 2 weeks abroad;
- Referral bonus: Referral bonus, if you bring people as talented as you;
- Conference: The opportunity to attend one conference per year;
- Company culture: A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work;
- Inclusive environment: Inclusive environment where you can be who you really are;
- Growth opportunities: Stimulating environment oriented to growth, both professional and personal.
