Application Support Specialist

18 ore fa


Milano, Lombardia, Italia Epay A tempo pieno

At Epay, we are seeking a skilled Application Support Specialist to join our team. This role focuses on delivering exceptional technical support for our software applications, ensuring seamless user experiences.

About the Role

The ideal candidate will be responsible for troubleshooting application issues, guiding users through processes, and collaborating with development teams to resolve bugs and enhance software features.

Key Responsibilities:
  • Handle incoming support tickets and provide timely solutions
  • Respond to and resolve application-related support requests in a timely and professional manner
  • Assist users with navigating and troubleshooting software applications
  • Collaborate with development teams to escalate unresolved issues and provide feedback for software improvements
  • Conduct training sessions for users on software applications as needed
  • Maintain the performance of applications and report any anomalies
Requirements:

To succeed in this role, you should have a technical degree (IT technician or similar) and prior experience in a help desk or technical support position. Proficiency in Office/Excel package and database systems is also essential. Familiarity with MS Office Suite and other commonly used software applications is desirable.

Desirable Skills:
  • Excellent verbal and written communication skills
  • Able to convey technical information to non-technical users
  • Strong customer service orientation
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Proactive approach in identifying problems and suggesting solutions

Epay offers a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, along with opportunities for professional growth and development.



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