Technical Application Support Specialist
1 mese fa
Company Overview
Epay, a Euronet Worldwide Company, is a leading electronic payment solutions provider. Our mission is to deliver innovative payment experiences that empower businesses and individuals worldwide.
Job Description
We are seeking an experienced Technical Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and professional technical assistance to customers using our software applications. Your primary goal will be to ensure seamless user experiences by resolving application-related issues efficiently.
Responsibilities:
- Handle incoming support tickets and provide prompt solutions.
- Respond to and resolve application-related support requests in a timely manner.
- Assist users in navigating and troubleshooting software applications.
- Collaborate with development teams to escalate unresolved issues and provide feedback for software improvements.
- Conduct training sessions for users on software applications as needed.
- Monitor the performance of applications and report any anomalies.
- Contribute to enhancing user experience through continuous feedback and improvement initiatives.
Required Skills and Qualifications:
To succeed in this role, you will need:
- A technical degree (IT technician or similar).
- Previous experience in a help desk or technical support role.
- Knowledge of Office/Excel package and database systems.
- Familiarity with MS Office Suite and other commonly used software applications.
- Experience with ticketing systems and monitoring tools.
- Knowledge of HTML, JavaScript, SQL, and database management is a plus.
Benefits:
As a valued member of our team, you can expect:
- A competitive salary: $60,000 - $80,000 per annum, depending on location.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
Estimated Salary: $70,000 per annum (dependent on location and experience). This salary reflects the importance of this role in ensuring seamless customer experiences with our software applications.
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