Global Supply Chain Director
2 settimane fa
About the Role:
We are seeking a highly skilled and strategic Associate Director - Supply Chain Customer Service & Master Data to join our team at Eli Lilly and Company.
Key Responsibilities:
- Serve as the Authorized Representative for customs operations related to import and export, ensuring compliance with regulations.
- Lead and manage the Customer Service Team, ensuring service delivery and process optimization excellence.
- Oversee, coordinate, and develop the Master Data Team with the Data Steward & PPM Manager, ensuring alignment with health, safety, quality, and performance guidelines.
- Monitor operational standards to comply with AEO and Know Consignee certification requirements.
- Oversee demand monitoring processes and all shipping preparation activities to meet customer needs.
- Support customer service metrics and performance indicators to maintain high service levels.
- Manage the department's budget, ensuring efficient use of resources and financial accountability.
- Collaborate with the Production Planner and the parenteral network to implement sourcing strategies and global processes according to Affiliate requirements.
- Ensure compliance with all SOPs and company regulations.
- Act as the single point of contact between the Global Launch Team and Local Operational Teams, ensuring alignment with launch timelines.
- Liaise with forwarders to resolve issues related to cost efficiency, SLA, and QA requirements, leveraging Corporate/Procurement logistics.
- Escalate issues appropriately to customers and internal resources as needed.
Qualifications:
- Master's degree in Engineering or Scientific fields.
- Fluent in English.
- Familiarity with processes, systems, and products, including SAP, Parenteral Business, and essential Finance.
- Project management skills or certification is an advantage.
- Strong interpersonal skills with the ability to work independently and maintain a positive, calm attitude.
- Proven success in leadership and talent development.
- Strong organizational skills, preferably with project management experience.
- Demonstrated effective communication skills across multiple organizational levels.
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