Global Supply Chain Director

2 settimane fa


Sesto Fiorentino, Toscana, Italia Eli Lilly and Company A tempo pieno

About the Role:

We are seeking a highly skilled and strategic Associate Director - Supply Chain Customer Service & Master Data to join our team at Eli Lilly and Company.

Key Responsibilities:

  • Serve as the Authorized Representative for customs operations related to import and export, ensuring compliance with regulations.
  • Lead and manage the Customer Service Team, ensuring service delivery and process optimization excellence.
  • Oversee, coordinate, and develop the Master Data Team with the Data Steward & PPM Manager, ensuring alignment with health, safety, quality, and performance guidelines.
  • Monitor operational standards to comply with AEO and Know Consignee certification requirements.
  • Oversee demand monitoring processes and all shipping preparation activities to meet customer needs.
  • Support customer service metrics and performance indicators to maintain high service levels.
  • Manage the department's budget, ensuring efficient use of resources and financial accountability.
  • Collaborate with the Production Planner and the parenteral network to implement sourcing strategies and global processes according to Affiliate requirements.
  • Ensure compliance with all SOPs and company regulations.
  • Act as the single point of contact between the Global Launch Team and Local Operational Teams, ensuring alignment with launch timelines.
  • Liaise with forwarders to resolve issues related to cost efficiency, SLA, and QA requirements, leveraging Corporate/Procurement logistics.
  • Escalate issues appropriately to customers and internal resources as needed.

Qualifications:

  • Master's degree in Engineering or Scientific fields.
  • Fluent in English.
  • Familiarity with processes, systems, and products, including SAP, Parenteral Business, and essential Finance.
  • Project management skills or certification is an advantage.
  • Strong interpersonal skills with the ability to work independently and maintain a positive, calm attitude.
  • Proven success in leadership and talent development.
  • Strong organizational skills, preferably with project management experience.
  • Demonstrated effective communication skills across multiple organizational levels.


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