Customer Quality Assurance Specialist

3 settimane fa


Macerata, Marche, Italia Poltrona Frau S.P.A. A tempo pieno

Job Summary
Poltrona Frau S.P.A. is seeking a skilled Customer Quality Assurance Specialist to join our team. As a key member of our Quality Department, you will be responsible for ensuring the highest quality standards in our products and services.

Main Responsibilities
Participate in the APQP activity of the development team regarding assigned projects, transferring customer requirements to the project team, suppliers, and production.
Conduct inspections and checks of cars during start-up, ensuring compliance with quality standards.
Manage quality issues and plan start-up projects, coordinating with internal teams and suppliers.
Ensure the correctness and completeness of PPAP documentation to be provided to customers, supporting the SQE function in vendor PPAP monitoring.
Monitor customer quality performance metrics, external non-quality costs, and status of customer-specific improvement plans.
Interface with main Luxury Cars customers for the management of action plans to introduce corrective actions in accordance with the GANTT timing.

Requirements
Preferred degree: Mechanical Engineering/Management.
Experience in Quality, with previous experience in the relationship with automotive customers.
Knowledge of main Office Automation software packages and fluent in English (written and spoken).
In-depth knowledge of reference standards UNI EN ISO 9001:2015 and IATF 16949:2016.
Ability to analyze data, knowledge of the APQP process/PPAP, and main quality tools for problem-solving (8D, Ishikawa, 5 why).
Relational and communicative skills, ability to work in a team, and organizational skills.

Work Location
Tolentino (MC), Montegranaro (FM).
Availability to travel to customers' HQ.



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