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Banquet Operations Manager

2 mesi fa

Bardi, Emilia-Romagna, Italia Accor Hotels A tempo pieno

**Job Summary**

At Accor Hotels, we are seeking a highly skilled and experienced Banquet Manager to join our team. As a key member of our hospitality services team, you will be responsible for overseeing the planning and execution of banquets and events at our properties.

**Key Responsibilities**

  • Conduct daily briefings with team members to ensure that all pertinent information is well received and understood.
  • Attend pre-function meetings with event organizers to disseminate information and changes to colleagues and relevant departments.
  • Ensure that setup is in accordance with guests' requirements based on the banquet event order or change log.
  • Communicate regularly with team members regarding guest feedback, satisfaction, and dissatisfaction received.
  • Ensure that team members with direct guest contact possess good product knowledge.
  • Enforce and uphold high standards in hygiene and maintain track of banquet service equipment to ensure par level for smooth operations.
  • Check and ensure that all operating supplies are well stocked and sufficient to run operations.
  • Plan the manning allocation/work assignment per banquet event.
  • Implement appropriate and effective measures to keep costs and expenses within budget.
  • Supervise the maintenance of service standards during banquet service operations.
  • Engage and obtain guests' feedback during operations to ensure satisfaction.
  • Handle guests' complaints and comments tactfully and efficiently.

**Requirements**

  • Diploma in Hospitality Management/Food & Beverage preferred.
  • Additional certification(s) in Food & Beverage will be an advantage.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Excellent reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Working knowledge of MS Excel, Word, & PowerPoint.

**What We Offer**

  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Develop your talent through Accor's learning programs.
  • Opportunity to grow within your property and across the world.
  • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.