Customer Experience Specialist
4 giorni fa
At Bosch Rexroth Italia, we're committed to making digitalization and sustainability key drivers of our business. We're looking for an intern to join our Customer Care team in Casalecchio di Reno (BO).
In this role, you'll assist with various tasks throughout the sales process, from initial stages to post-sales support. You'll work closely with internal teams and customers, gaining practical experience in a collaborative environment.
Key Responsibilities:- Support Sales Team: Assist team and sales colleagues with technical studies and customer assistance during early sales stages.
- Pricing and Quotes: Assist in preparing quotes and ensure pricing meets customer needs and company standards.
- Post-Sales Support: Support customers to ensure smooth transition after sale, managing updates and addressing post-sales inquiries and issues.
- Customer Relationships: Help maintain customers informed and in good relationships by addressing their needs.
- Process Improvement: Use Excel to analyze data and help create reports that improve customer support processes.
What We're Looking For:
- Interest in data analysis and proficiency in Excel.
- Good communication skills and ability to build relationships with customers and colleagues.
- Qualifications: Currently studying or recently graduated in Engineering, Business, Economics or related field.
- Comfortable in both English and Italian, written and spoken.
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