Sales Operations Coordinator

4 settimane fa


Pianoro, Emilia-Romagna, Italia Sherwin-Williams A tempo pieno
Job Summary

We are seeking a highly organized and detail-oriented Sales Support Coordinator to join our team at Sherwin-Williams. As a Sales Support Coordinator, you will play a key role in coordinating and supporting sales office operations, ensuring seamless customer contact management, and maintaining customer price files within our ERP system.

Key Responsibilities
  • Create additional ship-to addresses for existing customers in our ERP system.
  • Set up new customers in our ERP system, following our approval matrix.
  • Regularly review and maintain our customer base, ensuring accurate and up-to-date information.
  • Active/Inactive maintenance of customer records.
  • Build and maintain relationships with other departments, ensuring customer satisfaction and coordinating activities with sales personnel.
  • Regularly review possible leads/opportunities in Salesforce and provide weekly reports for progression and business visibility.
  • Identify customer ordering trends, such as frequency and pattern of orders.
  • Communicate with sales/customer and maintain open communication channels when ordering trends differ.
  • Maintain regular maintenance of CRM (Salesforce) and review of sales logs/opportunities.
  • Raise discrepancies to Sales and maintain customer pricing in ERP, including discounts and promotions.
  • Support special projects linked to Sales/Service effectiveness as needed.
  • Assist in developing operating policies and procedures to ensure efficient use of resources and proper controls.
  • Answer and handle all types of sales support-related queries and concerns.
Requirements
  • 1-2 years of progressive customer service experience.
  • Ability to communicate clearly with internal stakeholders and customers.
  • Ability to work across multifunctional and multicultural teams within our organizational structure.
  • Experience managing programs with other departments and divisions.
  • ERP skills and good Excel proficiency.
  • Proficiency in English and Italian.
About Us

At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities to explore your curiosity and drive us forward. We give you the space to share your strengths and we want you to show us what you can do.

We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.



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