Client Services and Support Specialist

4 settimane fa


Roma, Lazio, Italia Page Personnel A tempo pieno
Job Description

As a Client Services and Support Analyst at Euronext, you will play a critical role in providing exceptional support to our clients. Your primary responsibility will be to act as the central point of contact for an allocated group of clients, ensuring efficient incident management and timely resolution of issues.

Key Responsibilities:

  • Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress.
  • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
  • Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks.
  • Contribute to operation enhancement projects, reviewing specifications and creating terms of reference on coming products and initiatives.

Requirements:

  • Financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base.
  • Prior relevant Client Services experience.
  • Strong analytical and organizational skills and problem-solving attitude.
  • Experienced with project management and ability to monitor.
  • Strong verbal communication skills both internally and externally.

About Euronext:

Euronext is a leading pan-European exchange group, providing a unique platform for clients to raise capital, manage risk, and trade securities. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented individual to join our team as a Client Services and Support Analyst.



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