Client Services and Support Specialist

1 settimana fa


Roma, Lazio, Italia Page Personnel A tempo pieno

Job Summary

We are seeking a highly skilled Client Services and Support Specialist to join our team at Page Personnel. As a Client Services and Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their operational queries are resolved efficiently and effectively.

Key Responsibilities

  • Act as the central point of contact for allocated clients, ensuring an efficient incident management process and escalating issues in a timely manner.
  • Provide client support and follow up on questions or issues until resolution, regularly informing the client of progress.
  • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
  • Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks.
  • Contribute to operation enhancement projects, reviewing specifications and creating terms of reference for new products and initiatives, supporting clients during developments and tests, and executing conformance tests with clients.

Requirements

  • Financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base.
  • Prior relevant Client Services experience.
  • Strong analytical and organizational skills, with a problem-solving attitude.
  • Experience with project management and the ability to monitor.
  • Strong verbal communication skills, both internally and externally.

About the Role

This is a great opportunity to join our team and contribute to the success of our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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