Housekeeping Manager
4 settimane fa
The Housekeeping Manager is responsible for ensuring the cleanliness and visual impressions of our onboard facilities, providing a seamless execution of premium service that is both exceptional and memorable.
Key Responsibilities- Owns the guest experience related to cleanliness and visual impressions onboard.
- Must possess outstanding hospitality, communication, and organizational skills.
- Takes full ownership and accountability for the maintenance and cleanliness of onboard facilities.
- Ensures the flawless delivery of all services to the highest level of expectation.
- Establishes and maintains a positive working environment and manages performance expectations through open and frequent communication.
- Demonstrates excellent training, leadership development, and recognition skills with both supervisors and crew members.
- Maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
- Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship.
- Preferred bachelor's degree in hospitality management, business administration, or related field from an accredited college or university or the international equivalent.
- Extensive knowledge of proper cleaning techniques, chemical handling, and safety-related procedures, requirements, and use of equipment, personal protective equipment, and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
- Knowledgeable about talent assessment techniques, quality service standards, and guest satisfaction, development of crew/management, leadership skills, and coaching abilities for front-line employees and junior management.
- Knowledge of policies and practices involved in the human resources function.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos, etc.).
- Working knowledge of financial aspects, budgeting, and cost containment, planning, and future orders, inventories, and C&R.
- Demonstrates strong results-oriented management style with proven successes.
- Must focus on operational goals where training, leadership development, and recognizing overall team performance is paramount.
- Specific knowledge of principles and processes for providing exceptional customer and personal service, including needs assessment, problem resolution, demonstrated strong attention to detail, and achievement of quality service standards.
- Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- Ability to communicate diplomatically with managers, shipboard, and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
- Flexibility to manage, direct, and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.
- Pass Omnia Assessment for Behavior and Cognitive.
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