Order Fulfillment Specialist

2 settimane fa


Genoa, Liguria, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

Job Description

At Hitachi Energy Italy S.P.A., we are seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team. The successful candidate will be responsible for ensuring seamless order fulfillment and delivery schedules for our customers.

Key Responsibilities:

  • Verify order accuracy, including product codes, quantities, pricing, and shipping details.
  • Liaise with internal departments, including sales, warehouse, and shipping, to coordinate order fulfillment and delivery schedules.
  • Respond promptly to customer inquiries and concerns regarding order status, delivery times, and product availability.
  • Resolve order discrepancies and issues, such as damaged or missing items, coordinating with relevant departments for timely resolution.
  • Maintain accurate records of orders, customer interactions, and any changes or modifications to orders.
  • Coordinate with logistics partners to arrange shipments, track deliveries, and ensure on-time arrivals.
  • Process returns, exchanges, and refunds according to company policies and procedures.
  • Collaborate with the sales team to identify upsell or cross-sell opportunities and promote additional products or services to customers.
  • Continuously monitor order processing workflows and suggest improvements to enhance efficiency, accuracy, and customer satisfaction.

Requirements:

  • Degree in engineering, economics, or technical diploma.
  • 2-3 years of experience in similar roles.
  • Good level of Italian and English.
  • Good organizational skills, attention to details, and proactivity are required.
  • Knowledge of SAP is a plus.


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