Order Fulfillment Specialist for Hitachi Energy Italy
2 settimane fa
Order Fulfillment Specialist
For Hitachi Energy Italy S.P.A., we are seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our Feeder Factory team.
As an Order Fulfillment Specialist, you will be responsible for verifying order accuracy, ensuring seamless fulfillment, and coordinating with internal departments to meet customer expectations.
Your key responsibilities will include:
- Verifying order accuracy, including product codes, quantities, pricing, and shipping details.
- Liaising with internal departments, including sales, warehouse, and shipping, to coordinate order fulfillment and delivery schedules.
- Responding promptly to customer inquiries and concerns regarding order status, delivery times, and product availability.
- Resolving order discrepancies and issues, such as damaged or missing items, and coordinating with relevant departments for timely resolution.
- Maintaining accurate records of orders, customer interactions, and any changes or modifications to orders.
- Coordinating with logistics partners to arrange shipments, track deliveries, and ensure on-time arrivals.
- Responding to possible queries from DHL regarding customs clearance.
- Processing returns, exchanges, and refunds according to company policies and procedures.
- Collaborating with the sales team to identify upsell or cross-sell opportunities and promote additional products or services to customers.
- Continuously monitoring order processing workflows and suggesting improvements to enhance efficiency, accuracy, and customer satisfaction.
- Participating in calls/meetings with R&D regarding new products/releases.
- Sharing exportation documents with the project controlling/country trade compliance office.
- Sending requests to Masterdata to create new internal customer codes in SAP.
To succeed in this role, you will require:
- A degree in engineering/economics or technical diploma.
- 2-3 years of experience in similar roles.
- Good level of Italian and English.
- Good organizational skills, attention to details, and proactivity.
- Knowledge of SAP is a plus.
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