Support Specialist
2 settimane fa
Job Title: Support Engineer
Job Summary:
Serco Italy is seeking an experienced Support Engineer to join our team in Rome. As a Support Engineer, you will be responsible for monitoring and controlling the EO data production and dissemination in Operational environment.
Main Responsibilities:
- Configuration, setup, and integration of dissemination chain modules.
- Development of tools/scripts to monitor and handle the EO data production and dissemination flow.
- Linux shell scripting, Python programming for maintenance and operation activities.
- Perform EO processing activities.
- Support to testing and verification activities.
- Execution of regular maintenance activities.
- Real-time monitoring and control of the end-to-end production and dissemination chains.
- Execution of Transfer to Operations of service applications.
- Management of service incidents and anomalies.
- Update of Operational Procedures.
- Second level of Help desk technical support.
- Contribution to prepare Operational Reports.
Requirements:
- Linux O.S. and native shell scripting.
- Ability to work in a team and to share and acquire knowledge.
- Proactive problem-solving attitude.
- Anomaly investigations.
- Technical documentation preparation.
Additional Skills:
- Good communications skills in English (spoken, written) and possibly good knowledge of Italian.
- Proactive approach to problem identification and resolution.
- Take full responsibility for the successful conclusion of the activities and success-oriented.
- Very good user liaison capability and team-player spirit.
- Sharp and curious mind.
- Availability to travel within Europe to attend meetings.
Desirable Experience:
- Basic Relational database knowledge.
- Python programming.
- Knowledge of Earth Observation data products.
- Object storage knowledge.
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