Support Specialist

2 settimane fa


Roma, Lazio, Italia Serco A tempo pieno

Job Title: Support Engineer

Job Summary:

Serco Italy is seeking an experienced Support Engineer to join our team in Rome. As a Support Engineer, you will be responsible for monitoring and controlling the EO data production and dissemination in Operational environment.

Main Responsibilities:

  • Configuration, setup, and integration of dissemination chain modules.
  • Development of tools/scripts to monitor and handle the EO data production and dissemination flow.
  • Linux shell scripting, Python programming for maintenance and operation activities.
  • Perform EO processing activities.
  • Support to testing and verification activities.
  • Execution of regular maintenance activities.
  • Real-time monitoring and control of the end-to-end production and dissemination chains.
  • Execution of Transfer to Operations of service applications.
  • Management of service incidents and anomalies.
  • Update of Operational Procedures.
  • Second level of Help desk technical support.
  • Contribution to prepare Operational Reports.

Requirements:

  • Linux O.S. and native shell scripting.
  • Ability to work in a team and to share and acquire knowledge.
  • Proactive problem-solving attitude.
  • Anomaly investigations.
  • Technical documentation preparation.

Additional Skills:

  • Good communications skills in English (spoken, written) and possibly good knowledge of Italian.
  • Proactive approach to problem identification and resolution.
  • Take full responsibility for the successful conclusion of the activities and success-oriented.
  • Very good user liaison capability and team-player spirit.
  • Sharp and curious mind.
  • Availability to travel within Europe to attend meetings.

Desirable Experience:

  • Basic Relational database knowledge.
  • Python programming.
  • Knowledge of Earth Observation data products.
  • Object storage knowledge.


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