E-commerce Operations Coordinator
1 giorno fa
Role Overview
Alpinestars S.p.A, a leading global performance motorsports apparel, protection, and footwear manufacturer, is seeking an E-commerce Operations Specialist to play a crucial role in supporting various operational functions of our ecommerce business.
This position is available in Asolo HQ (TV) – Italy.
Main Responsibilities:
- Assist in managing inventory levels and coordinating stock replenishment to ensure product availability and timely order fulfillment together with 3PL warehouse.
- Process customer orders accurately and efficiently, ensuring on-time shipment and delivery.
- Coordinate with third-party logistics partners and carriers to manage shipping and delivery logistics.
- Monitor order tracking and resolve any issues related to shipping, delivery, or returns.
- Collaborate with the customer service team to address customer inquiries and resolve order-related issues in a timely manner.
- Assist in maintaining accurate product data, pricing, and availability on the website and other sales channels.
- Support the implementation of operational processes and workflows to improve efficiency and productivity.
- Collaborate with the technology team to identify and resolve operational issues related to ecommerce systems and tools.
- Generate operational reports and analyze data to provide insights for process improvement.
Requirements:
- Bachelor's degree in business, operations management, logistics, or a related field.
- 3+ years of experience in operations, logistics, or customer service, preferably in an ecommerce or retail environment.
- Strong attention to detail and organizational skills to manage multiple tasks and orders efficiently.
- Proficiency in using ecommerce platforms and order management systems, Shopify is a plus.
- Excellent communication and problem-solving abilities, with a customer-centric mindset.
- Ability to work independently and collaboratively within a team-oriented environment.
- Familiarity with inventory management and logistics coordination is a plus.
- Fluency in English (both written and spoken) is required. Knowledge of other languages is a plus.
About Alpinestars S.p.A
Alpinestars is the leading global performance motorsports apparel, protection, and footwear manufacturer. For over 55 years, the company has been providing the world's best athletes and motorsports enthusiasts with the most technologically advanced products that fuse protection, innovation, and style.
The company is in a powerful growth phase in the global market, reflecting the strengthening of the staff to join our great successful team.
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