E-commerce Operations Coordinator

4 giorni fa


Italia Alpinestars A tempo pieno

About the Role:

We are seeking an E-commerce Operations Specialist to support various operational functions of our ecommerce business.

The successful candidate will be responsible for managing inventory levels, processing customer orders, coordinating logistics, and providing customer service support.

Main Responsibilities:

  • Manage inventory levels and coordinate stock replenishment to ensure product availability and timely order fulfillment.
  • Process customer orders accurately and efficiently, ensuring on-time shipment and delivery.
  • Coordinate with third-party logistics partners and carriers to manage shipping and delivery logistics.
  • Monitor order tracking and resolve any issues related to shipping, delivery, or returns.
  • Collaborate with the customer service team to address customer inquiries and resolve order-related issues.
  • Maintain accurate product data, pricing, and availability on the website and other sales channels.
  • Support the implementation of operational processes and workflows to improve efficiency and productivity.
  • Collaborate with the technology team to identify and resolve operational issues related to ecommerce systems and tools.
  • Generate operational reports and analyze data to provide insights for process improvement.

Requirements:

  • Bachelor's degree in business, management, or a related field.
  • 3+ years of experience in operations, logistics, or customer service, preferably in an ecommerce or retail environment.
  • Strong attention to detail and organizational skills to manage multiple tasks and orders efficiently.
  • Proficiency in using ecommerce platforms and order management systems.
  • Excellent communication and problem-solving abilities, with a customer-centric mindset.
  • Ability to work independently and collaboratively within a team-oriented environment.
  • Familiarity with inventory management and logistics coordination is a plus.
  • Fluency in English (both written and spoken) is required. Knowledge of other languages is a plus.

This position is available in Asolo HQ, Italy, and will play a key role in ensuring the seamless and efficient operation of our DTC Ecommerce business.



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