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Help Desk Technician

1 mese fa


Artegna, Friuli Venezia Giulia, Italia ASEM A tempo pieno

Job Summary:

The Help Desk Technician will provide technical support to internal users, ensuring the operation of all workstations and managing the ticketing portal. The ideal candidate will have a strong IT background, previous experience in a similar role, and good knowledge of the Windows environment.

Key Responsibilities:

  • Support the IT team in the systems area with regard to virtual infrastructure, networking, and cloud services.
  • Manage the ticketing portal and provide support to internal users regarding company software, office package, Windows environment, and hardware.
  • Ensure the operation of all workstations.
  • Normalise domain users.
  • Analyse, verify, and normalise the inventory of hardware and software devices.
  • Support the management of fixed/mobile telephones.
  • Support the management of rented printers, replace toners, and other consumables.

Requirements:

  • Preferable IT background.
  • Previous experience of at least 3 years in the role of Help Desk technician/System Integrator in medium-sized companies and/or system integrators.
  • Good knowledge of the English language.
  • Good knowledge of the Windows environment (client and server).

About Us:

We are pioneers in technological and digital integration between the worlds of Information & Communication Technologies and Industrial Automation. We are part of the American multinational Rockwell Automation Group, world leader in Industrial Automation, which is among the 100 most ethical companies globally.

What We Offer:

  • Smartworking.
  • Economic incentive and personal development plans.
  • Structured welfare package.
  • Learning paths: for us, training is an essential, as well as an ongoing element. Whether technical or transversal, you will have unlimited access to the Udemy Business e-learning platform, as well as the opportunity to participate in English language improvement courses.

Requirements for Success:

  • Aptitude for teamwork, communication skills, proactivity.
  • Positivity, dynamism, and flexibility.