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IT HelpDesk Team Leader Retail Position

1 mese fa

Milano, Lombardia, Italia JYSK A tempo pieno

Job Title: IT HelpDesk Team Leader Retail

JYSK is seeking an experienced IT Helpdesk Team Leader to join our dynamic team in Italy. This role involves managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.

The role reports to the Finance Manager and requires frequent business trips across Italy.

Main Responsibilities:

  • Daily Operations: Oversee daily management, prioritizing and coordinating IT tasks within the optimal communication during operational IT connections disruptions affecting the country organization.
  • Incident and Problem Management: Act as Incident and Problem Manager during major IT operational issues, particularly with store systems (cash registers, software, etc).
  • Training and Documentation: Ensure team members are adequately trained and that continuous education is provided.
  • Optimization and Collaboration: Optimize store use of Store Applications, focusing on automation and reducing repetitive tasks.
  • Staff Management: Lead and support the local Helpdesk team, ensuring training and recruitment and termination in collaboration with the Finance Manager.
  • Support Tasks: Provide first-level support for stores and administrative hardware installations and replacements and ensure necessary IT setups for new openings and relocations.

What We Offer:

  • Company car for mixed personal and professional use, as fringe benefit.
  • Opportunities for professional development and career growth.
  • Company discounts for employees.

Qualifications:

  • Proven experience in a similar Helpdesk or IT support role, preferably within Retail/GDO companies.
  • Strong leadership and team management skills.
  • Excellent problem-solving and communication abilities.
  • Good proficiency in written and spoken English.
  • Excellent level of written and spoken Italian.
  • Ability to prioritize tasks and manage time effectively.
  • Willingness to travel for work throughout Italy, including multi-day trips.