IT Helpdesk Team Lead Retail Specialist

7 giorni fa

Milano, Lombardia, Italia JYSK A tempo pieno

Company Overview

JYSK is an international retail chain operating as part of the Danish Lars Larsen group, specializing in Scandinavian-style sleeping and living furniture.

The company has experienced rapid growth over the years, from its first store in Denmark in 1979 to over stores worldwide. To ensure future growth, we need the best employees.

Job Description

We are seeking an experienced and motivated IT Helpdesk Team Lead to join our dynamic team and support our ambitious expansion plan across Italy. This role involves managing our local IT helpdesk team, ensuring smooth daily operations, and providing excellent support to our stores and administrative functions.

This position reports to the Finance Manager and requires frequent business trips across Italy, including multi-day trips.

Main Responsibilities

  1. Daily Operations: Oversee daily management, prioritizing and coordinating IT tasks within optimal communication during operational disruptions affecting the country organization. Support the development of store and administrative IT support to sustain business goals.
  2. Incident and Problem Management: Act as Incident and Problem Manager during major IT operational issues, particularly with store systems (cash registers, software, etc.). Ensure timely error search and corrections and maintain clear communication during disturbances.
  3. Training and Documentation: Ensure team members are adequately trained and that continuous education is provided. Maintain relevant operational IT documentation, especially for JYSK store systems.
  4. Optimization and Collaboration: Optimize store use of Store Applications, focusing on automation and reducing repetitive tasks. Collaborate effectively with internal and external partners to resolve team-motivated staff and clear communication of policies and responsibilities.
  5. Staff Management: Lead and support the local Helpdesk team, ensuring training and recruitment and termination in collaboration with the Finance Manager. Conduct feedback and personal development dialogues with the team.
  6. Support Tasks: Provide first-level support for stores and administrative hardware installations and replacements and ensure necessary IT setups for new openings and relocations. Maintain updated manuals and training materials and conduct training sessions as needed.

What We Offer:

  • Company car for mixed personal and professional use as a fringe benefit.
  • Opportunities for professional development and career growth.
  • Company discounts for employees.

Estimated Salary: €50,000 - €70,000 per year, depending on experience and qualifications.

Requirements:

  • Proven experience in a similar Helpdesk or IT support role, preferably within Retail/GDO companies.
  • Excellent computer knowledge, including printers, smartphones, tablets, and networks. Strong leadership and team management skills.
  • Excellent problem-solving and communication abilities. Good proficiency in written and spoken English.
  • Excellent level of written and spoken Italian.
  • Ability to prioritize tasks and manage time effectively.
  • Willingness to travel for work throughout Italy, including multi-day trips.

Join JYSK's Team: If you're motivated and dedicated, you'll find numerous opportunities with us. Click 'I'm Interested' to start your career path with JYSK.

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