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IT Helpdesk Team Leader Retail
2 mesi fa
About JYSK
JYSK is a global retail company with a strong presence in Italy. We are part of the Lars Larsen Group, a Danish company with a rich history dating back to 1979. Our mission is to provide high-quality Scandinavian-style sleeping and living solutions to our customers.
About the Role
We are seeking an experienced and motivated IT Helpdesk Team Leader to join our dynamic team in Italy. As a key member of our IT department, you will be responsible for managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.
Key Responsibilities
- Daily Operations: Oversee daily management, prioritizing and coordinating IT tasks within the optimal communication during operational IT connections disruptions affecting the country organization. Support the development of store and administrative IT support to sustain business goals.
- Incident and Problem Management: Act as Incident and Problem Manager during major IT operational issues, particularly with store systems (cash registers, software, etc.). Ensure timely error search and corrections and maintain clear communication during disturbances.
- Training and Documentation: Ensure team members are adequately trained and that continuous education is provided. Maintain relevant operational IT documentation, especially for JYSK store systems.
- Optimization and Collaboration: Optimize store use of Store Applications, focusing on automation and reducing repetitive tasks. Collaborate effectively with internal and external partners to resolve team motivated staff and clear communication of policies and responsibilities.
- Staff Management: Lead and support the local Helpdesk team, ensuring training and recruitment and termination in collaboration with the Finance Manager. Conduct feedback and personal development dialogues with the team.
- Support Tasks: Provide first-level support for stores and administrative hardware installations and replacements and ensure necessary IT setups for new openings and relocations. Maintain updated manuals and training materials and conduct training sessions as needed.
What We Offer
- Company car for mixed personal and professional use, as fringe benefit.
- Opportunities for professional development and career growth.
- Company discounts for employees
Requirements
- Proven experience in a similar Helpdesk or IT support role, preferably within Retail/GDO companies.
- Excellent knowledge of computer, printers, smartphones, tablets, and networks; Networking (VPN, WAN, LAN, and WLAN); Router and Switch; Networking (troubleshooting of network) and good knowledge of the main network protocols (TCP/IP, etc.).
- Strong leadership and team management skills.
- Excellent problem-solving and communication abilities.
- Good proficiency in written and spoken English.
- Excellent level of written and spoken Italian.
- Ability to prioritize tasks and manage time effectively.
- Willingness to travel for work throughout Italy, including multi-day trips.
