IT HelpDesk Team Leader Retail Professional

2 settimane fa

Milano, Lombardia, Italia JYSK A tempo pieno

About JYSK

JYSK is a global retail company, part of the Danish Lars Larsen Group, specializing in Scandinavian-style sleeping and living furniture.

With over 90 years of history, JYSK has grown rapidly, from its first store in Denmark in 1979 to over 3,000 stores worldwide. To support our ambitious growth plan, we need the best team members.

Job Summary

We are seeking an experienced and motivated IT Helpdesk Team Leader to join our dynamic team in Italy. This role involves managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.

The role reports to the Finance Manager and requires frequent business trips across Italy.

Key Responsibilities

  1. Daily Operations: Oversee daily management, prioritizing and coordinating IT tasks within the team. Ensure timely error search and corrections and maintain clear communication during disruptions.
  2. Incident and Problem Management: Act as Incident and Problem Manager during major IT operational issues, particularly with store systems (cash registers, software, etc.). Ensure timely error search and corrections and maintain clear communication during disruptions.
  3. Training and Documentation: Ensure team members are adequately trained and that continuous education is provided. Maintain relevant operational IT documentation, especially for JYSK store systems.
  4. Optimization and Collaboration: Optimize store use of Store Applications, focusing on automation and reducing repetitive tasks. Collaborate effectively with internal and external partners to resolve issues and improve processes.
  5. Staff Management: Lead and support the local Helpdesk team, ensuring training and recruitment and termination in collaboration with the Finance Manager. Conduct feedback and personal development dialogues with the team.
  6. Support Tasks: Provide first-level support for stores and administrative hardware installations and replacements. Ensure necessary IT setups for new openings and relocations. Maintain updated manuals and training materials and conduct training sessions as needed.

What We Offer

  1. Company car for mixed personal and professional use, as a fringe benefit.
  2. Opportunities for professional development and career growth.
  3. Company discounts for employees.

Requirements

  1. Proven experience in a similar Helpdesk or IT support role, preferably within Retail/GDO companies.
  2. Excellent knowledge of computers, printers, smartphones, tablets, and networks. Strong leadership and team management skills.
  3. Excellent problem-solving and communication abilities. Good proficiency in written and spoken English.
  4. Excellent level of written and spoken Italian.
  5. Ability to prioritize tasks and manage time effectively.
  6. Willingness to travel for work throughout Italy, including multi-day trips.

About JYSK

Cogli questa grande opportunità ed entra a far parte di JYSK. Se tu metterai impegno e dedizione, incontrerai numerose opportunità.

  • IT HelpDesk Team Leader Retail Position

    2 settimane fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    Job Title: IT HelpDesk Team Leader Retail PositionJYSK, an international retail chain, seeks an experienced IT HelpDesk Team Leader to support our growth in Italy. This role involves managing the local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.The ideal candidate will...

  • IT HelpDesk Team Leader Retail Position

    4 settimane fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    Job Title: IT HelpDesk Team Leader RetailJYSK is seeking an experienced IT Helpdesk Team Leader to join our dynamic team in Italy. This role involves managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.The role reports to the Finance Manager and requires frequent...

  • Retail IT HelpDesk Team Leader

    3 settimane fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    Company OverviewJYSK is a leading international retail chain, part of the Danish Lars Larsen group, specializing in Scandinavian-style sleeping & living furniture.With a rapid growth over the years, from its first store in Denmark in 1979 to over 3,000 stores worldwide today, JYSK has become a major player in the retail industry. To support its ambitious...

  • IT HelpDesk Team Leader Retail

    4 settimane fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    Job Title: IT HelpDesk Team Leader RetailJYSK is looking for an experienced and motivated IT Helpdesk Team Leader to join our dynamic team in order to support our ambitious expansion plan all across Italy. This role involves managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and...

  • IT HelpDesk Team Leader Retail Position

    4 settimane fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    Job Title: IT HelpDesk Team Leader RetailJYSK is seeking an experienced and motivated IT Helpdesk Team Leader to join our dynamic team in Italy. This role involves managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.The role reports to the Finance Manager and...

  • IT Helpdesk Team Leader Retail

    1 mese fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    About JYSKJYSK is a global retail company with a strong presence in Italy. We are part of the Lars Larsen Group, a Danish company with a rich history dating back to 1979. Our mission is to provide high-quality Scandinavian-style sleeping and living solutions to our customers.About the RoleWe are seeking an experienced and motivated IT Helpdesk Team Leader to...

  • IT HelpDesk Team Leader Retail

    4 settimane fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    About JYSKJYSK is an international retail chain, part of the Danish group Lars Larsen, specializing in Scandinavian-style sleeping & living furniture.We have grown rapidly over the years, from our first store in Denmark in 1979 to over stores today worldwide. To ensure and support our future growth, we need the best collaborators.About the JobJYSK Italia is...

  • IT Helpdesk Team Leader for Retail Expansion

    3 settimane fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    Company OverviewJYSK is a global retail company specializing in Scandinavian-style sleeping and living furniture. With over 2,500 stores worldwide, we're committed to delivering exceptional customer experiences and driving growth.Job SummaryWe're seeking an experienced IT Helpdesk Team Leader to join our dynamic team in Italy. As a key member of our IT...

  • IT Helpdesk Team Lead Retail Specialist

    7 giorni fa

    Milano, Lombardia, Italia JYSK A tempo pieno

    Company OverviewJYSK is an international retail chain operating as part of the Danish Lars Larsen group, specializing in Scandinavian-style sleeping and living furniture.The company has experienced rapid growth over the years, from its first store in Denmark in 1979 to over stores worldwide. To ensure future growth, we need the best employees.Job...

  • IT Helpdesk Specialist

    4 settimane fa

    Milano, Lombardia, Italia Tn Italy A tempo pieno

    Job Title: IT Helpdesk SpecialistWe are seeking an IT Helpdesk Specialist to join our team at Tn Italy. As an IT Helpdesk Specialist, you will be responsible for managing and maintaining our IT infrastructure, collaborating with external suppliers, and ensuring the smooth operation of internal systems.Key Responsibilities:IT Infrastructure Management:...

  • IT Helpdesk Specialist

    1 mese fa

    Milano, Lombardia, Italia Doctolib A tempo pieno

    About the JobWe are seeking a skilled IT Helpdesk Partner to join our team at Doctolib. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.Key ResponsibilitiesReceive, qualify, and process IT requests and incidents from our users.Provide level 1 support, including technical diagnosis and...

  • Leader del Team IT

    4 settimane fa

    Milano, Lombardia, Italia Tinexta Cyber A tempo pieno

    Tinexta Cyber è un leader nel settore della sicurezza informatica, con un focus sui temi della sicurezza digitale e soluzioni custom. La nostra azienda è composta da Corvallis, Yoroi e Swascan, che lavorano insieme per offrire servizi di sicurezza informatica ai Financial Services, alle Telco e alle PMI, nel settore Pubblico e Professionale.Il nostro...

  • Leader del Team IT

    4 settimane fa

    Milano, Lombardia, Italia Tinexta Cyber A tempo pieno

    Tinexta Cyber è un leader nel settore della sicurezza informatica, con un focus sulle tecnologie di sicurezza digitale e una forte competenza verticale. La nostra società è composta da Corvallis, Yoroi e Swascan, che lavorano insieme per offrire servizi di sicurezza informatica ai clienti.Il nostro obiettivo è quello di garantire la sicurezza delle...

  • Leader del Team IT

    4 settimane fa

    Milano, Lombardia, Italia Tinexta Cyber A tempo pieno

    Descrizione del ruolo:Tinexta Cyber è un leader nel settore della sicurezza informatica e cerca un Leader del Team IT per la sua sede di Milano.Le principali responsabilità del ruolo includono: Supervisionare e coordinare un team di sviluppo e consulenti junior; Analizzare e progettare soluzioni IT sia di tipo applicativo che di integrazione; Sviluppare in...

  • Leader del Team IT

    4 settimane fa

    Milano, Lombardia, Italia Tinexta Cyber A tempo pieno

    Tinexta Cyber è un'azienda italiana che si occupa di sicurezza informatica. La nostra società è composta da Corvallis, Yoroi e Swascan. Offriamo servizi di sicurezza informatica per le aziende clienti e per il sistema Paese. I nostri servizi sono basati in Italia e rispettano la compliance EU su data residency, data protection e GDPR. Garantiamo una...

  • Capo Settore/Team Leader

    2 settimane fa

    Milano, Lombardia, Italia MediaMarktSaturn Retail Group A tempo pieno

    Le nostre mansioniInsieme al Direttore del Negozio, cerchiamo un Team Leader per garantire un'esperienza al Cliente eccellente e coerente attraverso l'Omnicanale, raggiungendo obiettivi di fidelizzazione, assicurando alta performance di vendita e corretta gestione dei processi logistici.Il candidato ideale deve avere almeno 2 anni di esperienza nel ruolo di...

  • Il Team Leader IT

    2 settimane fa

    Milano, Lombardia, Italia Axa Group A tempo pieno

    Descrizione del LavoroL'azienda AXA sta cercando un IT Project Manager per il suo team di progetto. Il candidato ideale dovrebbe avere esperienza in progetti IT e conoscenze di linguaggi di programmazione.ResponsabilitàDefinire gli obiettivi e le scadenze dei progetti IT;Coordinare gli sforzi dei team di progetto;Monitorare lo stato dei progetti e...

  • Helpdesk Specialist

    4 settimane fa

    Milano, Lombardia, Italia Motork A tempo pieno

    About the RoleAs a Junior HelpDesk Specialist at MotorK, you will be the initial point of contact for employees seeking technical assistance.You will also play a key role in maintaining the company's IT asset inventory, assisting with onboarding and offboarding processes, and ensuring the organization of the IT warehouse.This role offers comprehensive...

  • IT Retail Solutions Specialist

    4 settimane fa

    Milano, Lombardia, Italia Prada Group A tempo pieno

    At the Prada Group, we are seeking an IT ERP Retail Specialist to join our team in Milan. This role will report to the IT ERP Retail Manager and will be responsible for capturing corporate and local business needs from the Retail Department, including Master Data, Pricing, Sales and Distribution, Logistics, and PoS. The successful candidate will manage the...

  • IT Project Manager SAP Leader

    3 settimane fa

    Milano, Lombardia, Italia Capgemini A tempo pieno

    Cari Professionisti con Esperienza in SAPTi piacerebbe lavorare in un ambiente innovativo e dinamico?Capgemini è alla ricerca di un IT Project Manager SAP leader per sviluppare progetti di trasformazione digitale nei settori Automotive, Manufacturing, Retail, Consumer Product.Descrizione del RuoloIl Ti Project Manager SAP sarà responsabile della gestione...