IT HelpDesk Team Leader Retail Professional

4 giorni fa

Milano, Lombardia, Italia JYSK A tempo pieno

About JYSK

JYSK is a global retail company, part of the Danish Lars Larsen Group, specializing in Scandinavian-style sleeping and living furniture.

With over 90 years of history, JYSK has grown rapidly, from its first store in Denmark in 1979 to over 3,000 stores worldwide. To support our ambitious growth plan, we need the best team members.

Job Summary

We are seeking an experienced and motivated IT Helpdesk Team Leader to join our dynamic team in Italy. This role involves managing our local IT Helpdesk team, ensuring smooth IT daily operations, and providing excellent support to our stores and administrative functions.

The role reports to the Finance Manager and requires frequent business trips across Italy.

Key Responsibilities

  1. Daily Operations: Oversee daily management, prioritizing and coordinating IT tasks within the team. Ensure timely error search and corrections and maintain clear communication during disruptions.
  2. Incident and Problem Management: Act as Incident and Problem Manager during major IT operational issues, particularly with store systems (cash registers, software, etc.). Ensure timely error search and corrections and maintain clear communication during disruptions.
  3. Training and Documentation: Ensure team members are adequately trained and that continuous education is provided. Maintain relevant operational IT documentation, especially for JYSK store systems.
  4. Optimization and Collaboration: Optimize store use of Store Applications, focusing on automation and reducing repetitive tasks. Collaborate effectively with internal and external partners to resolve issues and improve processes.
  5. Staff Management: Lead and support the local Helpdesk team, ensuring training and recruitment and termination in collaboration with the Finance Manager. Conduct feedback and personal development dialogues with the team.
  6. Support Tasks: Provide first-level support for stores and administrative hardware installations and replacements. Ensure necessary IT setups for new openings and relocations. Maintain updated manuals and training materials and conduct training sessions as needed.

What We Offer

  1. Company car for mixed personal and professional use, as a fringe benefit.
  2. Opportunities for professional development and career growth.
  3. Company discounts for employees.

Requirements

  1. Proven experience in a similar Helpdesk or IT support role, preferably within Retail/GDO companies.
  2. Excellent knowledge of computers, printers, smartphones, tablets, and networks. Strong leadership and team management skills.
  3. Excellent problem-solving and communication abilities. Good proficiency in written and spoken English.
  4. Excellent level of written and spoken Italian.
  5. Ability to prioritize tasks and manage time effectively.
  6. Willingness to travel for work throughout Italy, including multi-day trips.

About JYSK

Cogli questa grande opportunità ed entra a far parte di JYSK. Se tu metterai impegno e dedizione, incontrerai numerose opportunità.

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