Financial Services Professional
2 settimane fa
About The Role
We are seeking a skilled Financial Services Representative II or Senior to join our team at Alaska USA. As a key member of our team, you will be responsible for delivering exceptional member experiences through a consultative, empathetic, and personalized service approach.
Main Responsibilities
Key responsibilities of this role include:
- Actively engaging with existing and prospective members to create a positive member experience.
- Ensuring all members receive prompt, professional, helpful, and courteous service during each interaction.
- Deepening member relationships through expert knowledge of credit union products and services.
- Using a consultative approach to develop solutions that will educate and improve members' financial well-being.
- Ensuring accuracy and completion of all transactions and member service requests.
- Efficiently onboarding members in the system and completing outbound call programs as assigned.
- Processing consumer loan applications and loan closings according to credit union policies.
- Supporting the Member Service Center with incoming calls as scheduled.
- Building meaningful relationships by participating in branch promotions and community events.
- Working effectively in a team environment across all organizational levels.
Requirements
The ideal candidate will have:
- A high school graduate or equivalent.
- A passion for helping people and the drive to build relationships that assist members meet financial goals.
- Good communication and human relation skills.
- The ability to effectively ask open-ended questions, problem solve, and provide solutions.
- Strong working relationships with coworkers and business line partners through collaboration.
- The ability to lift 25 pounds.
Benefits
As a member of our team, you will enjoy a comprehensive benefits package, including short-term and long-term incentives, comprehensive medical, dental, and vision insurance, a 401(k) plan with a 5% match, and more.
Salary Pay Range
The salary pay range for this role is $19.94 - $29.12 hourly, with a starting base salary determined based on candidate experience, qualifications, education, and local or state wage requirements.
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