Financial Services Representative II or Senior
4 settimane fa
Job Summary
Alaska USA is seeking a highly skilled Financial Services Representative II or Senior to join our team. As a key member of our organization, you will be responsible for delivering exceptional member experiences through a consultative, empathetic, and personalized service approach.
Key Responsibilities
- Actively engage with existing and prospective members to create a positive member experience.
- Ensure all members receive prompt, professional, helpful, and courteous service during each interaction.
- Deepen member relationships through expert knowledge of credit union products and services.
- Use a consultative approach to develop solutions that will educate and improve member's financial well-being.
- Ensure accuracy and completion of all transactions and member service requests.
- Process consumer loan applications and loan closings according to credit union policies.
- Support the Member Service Center with incoming calls as scheduled.
- Build meaningful relationships by participating in branch promotions and community events.
- Work effectively in a team environment across all organizational levels.
Requirements
High school graduate or equivalent required. Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds.
Compensation
Salary pay range: $19.94 - $29.12 hourly. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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