Beneficiary Services Representative
3 settimane fa
As a Beneficiary Services Representative at Leidos, you will provide critical support to the TRICARE Overseas Program, ensuring the delivery of high-quality healthcare services to eligible beneficiaries. Your key responsibilities will include:
Beneficiary Education and Enrollment
- Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and Customer Relationship Manager systems.
- Register beneficiaries in the MHS Genesis system and perform Primary Care Manager changes in accordance with Military Treatment Facility guidelines.
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person interactions.
Core Skills and Qualifications
To excel in this role, you will need:
- A bachelor's degree in a related field or equivalent experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with beneficiaries and healthcare professionals.
- Proficiency in Microsoft Office 2010 or later applications, including Word, Excel, PowerPoint, and Outlook.
- A strong understanding of healthcare delivery systems and the ability to navigate complex processes.
What We Offer
Leidos is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. As a Beneficiary Services Representative, you will enjoy a competitive compensation package, including benefits such as paid time off, 10 paid federal holidays, and a comprehensive 401K retirement plan.
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