Beneficiary Services Representative

3 settimane fa


Vicenza, Veneto, Italia Leidos A tempo pieno
Key Responsibilities

As a Beneficiary Services Representative at Leidos, you will provide critical support to the TRICARE Overseas Program, ensuring the delivery of high-quality healthcare services to eligible beneficiaries. Your key responsibilities will include:

Beneficiary Education and Enrollment

  • Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and Customer Relationship Manager systems.
  • Register beneficiaries in the MHS Genesis system and perform Primary Care Manager changes in accordance with Military Treatment Facility guidelines.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person interactions.

Core Skills and Qualifications

To excel in this role, you will need:

  • A bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with beneficiaries and healthcare professionals.
  • Proficiency in Microsoft Office 2010 or later applications, including Word, Excel, PowerPoint, and Outlook.
  • A strong understanding of healthcare delivery systems and the ability to navigate complex processes.

What We Offer

Leidos is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. As a Beneficiary Services Representative, you will enjoy a competitive compensation package, including benefits such as paid time off, 10 paid federal holidays, and a comprehensive 401K retirement plan.



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