Luxury Guest Experience Representative
2 giorni fa
About The Mall Luxury Outlets:
The Mall Luxury Outlets is a retail brand that operates exclusive outlet villages dedicated to luxury brands. With a focus on providing exceptional guest experiences, we are committed to delivering amazing encounters that valorize our guests' time in our villages.
Job Summary:
The Guest Personal Assistant will provide essential support to the Welcome Lounge team, ensuring a seamless client experience and collaborating in tracking clients visiting our outlet center in Florence.
About the Role:
- You will serve as the primary point of contact for clients visiting our luxury outlets, offering assistance and delivering exceptional customer service.
- You will act as a personal shopper for clients, providing tailored support and guidance.
- You will utilize digital tools to track individual travelers and groups, ensuring a seamless and personalized experience.
- You will respond promptly to client requests received via email and phone, liaising with our Tourism Marketing Team.
- As a member of the Welcome Lounge team, you will contribute to the development of the Welcome & VIP Lounge, enhancing the overall guest experience.
- You will collaborate with our partners to maintain the highest standards of service.
- You will monitor our brand image and ensure consistency with our guidelines, providing regular updates to our Marketing team.
- You will promote and sell our luxury collection, contributing to the storytelling of merchandising and tracking sales and client feedback.
- You will participate in the development of our loyalty program, engaging clients and managing rewards redemption.
Requirements:
- A competent sales provider with proven experience in the field.
- A professional with excellent relational skills, a fashion & luxury background is a plus.
- A fluent Italian and English speaker, any additional language is a plus.
- Expert user of MS Office Suite.
- An organized, yet flexible and multi-tasking individual.
- A team player willing to be part of a larger group with common goals.
- A proactive person with a positive approach.
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