Luxury Guest Experience Representative

2 giorni fa


Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pieno

About The Mall Luxury Outlets:

The Mall Luxury Outlets is a retail brand that operates exclusive outlet villages dedicated to luxury brands. With a focus on providing exceptional guest experiences, we are committed to delivering amazing encounters that valorize our guests' time in our villages.

Job Summary:

The Guest Personal Assistant will provide essential support to the Welcome Lounge team, ensuring a seamless client experience and collaborating in tracking clients visiting our outlet center in Florence.

About the Role:

  1. You will serve as the primary point of contact for clients visiting our luxury outlets, offering assistance and delivering exceptional customer service.
  2. You will act as a personal shopper for clients, providing tailored support and guidance.
  3. You will utilize digital tools to track individual travelers and groups, ensuring a seamless and personalized experience.
  4. You will respond promptly to client requests received via email and phone, liaising with our Tourism Marketing Team.
  5. As a member of the Welcome Lounge team, you will contribute to the development of the Welcome & VIP Lounge, enhancing the overall guest experience.
  6. You will collaborate with our partners to maintain the highest standards of service.
  7. You will monitor our brand image and ensure consistency with our guidelines, providing regular updates to our Marketing team.
  8. You will promote and sell our luxury collection, contributing to the storytelling of merchandising and tracking sales and client feedback.
  9. You will participate in the development of our loyalty program, engaging clients and managing rewards redemption.

Requirements:

  1. A competent sales provider with proven experience in the field.
  2. A professional with excellent relational skills, a fashion & luxury background is a plus.
  3. A fluent Italian and English speaker, any additional language is a plus.
  4. Expert user of MS Office Suite.
  5. An organized, yet flexible and multi-tasking individual.
  6. A team player willing to be part of a larger group with common goals.
  7. A proactive person with a positive approach.


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