Luxury Guest Experience Specialist
3 settimane fa
About the Role
The Mall Luxury Outlets is seeking a highly skilled and experienced Guest Personal Assistant to join our team in Florence. As a key member of our Welcome Lounge team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Welcoming guests and offering assistance to deliver an excellent customer service
- Acting as a personal shopper to clients, on request
- Tracking individual travelers and groups using The Mall Luxury Outlets digital tools
- Ensuring that client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team
- Contributing to the development of the Welcome & VIP Lounge
- Liaising with The Mall Luxury Outlets partners to ensure the best services standard are met
- Monitoring The Mall image and its consistency with The Mall Luxury Outlets guidelines, updating the Marketing team on a periodical basis
- Promoting and selling The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and clients' feedbacks
- Contributing to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption
Requirements
- A competent sales provider with proven experience in the field
- A professional with proven relational skills, fashion & luxury background will be considered a plus
- A fluent Italian and English speaker, any additional language will be considered a plus
- Expert user of MS Office Suite
- An organized, yet flexible multi-tasking person
- A team player willing to be part of a larger group with common goals
- A proactive person, with a positive approach
About Us
The Mall Luxury Outlets is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. We are committed to building a diverse workforce and believe diversity in all its forms enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
-
Luxury Guest Experience Specialist
3 settimane fa
Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pienoJob OpportunityThe Mall Luxury Outlets is seeking a skilled professional to join our team as a Guest Personal Assistant. This role will provide essential support to the Welcome Lounge team, ensuring a seamless client experience and collaborating in tracking clients visiting the outlet center in Florence.Key ResponsibilitiesWelcome and assist clients,...
-
Luxury Guest Experience Representative
2 giorni fa
Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pienoAbout The Mall Luxury Outlets:The Mall Luxury Outlets is a retail brand that operates exclusive outlet villages dedicated to luxury brands. With a focus on providing exceptional guest experiences, we are committed to delivering amazing encounters that valorize our guests' time in our villages.Job Summary:The Guest Personal Assistant will provide essential...
-
Luxury Guest Experience Specialist
1 mese fa
Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pienoAbout The Mall Luxury OutletsThe Mall Luxury Outlets is a retail brand that operates exclusive outlet villages dedicated to luxury brands. Our mission is to offer our guests exceptional experiences and provide a unique shopping environment.Job SummaryWe are seeking a Guest Personal Assistant to provide support to our Welcome Lounge team, ensuring a seamless...
-
Guest Personal Assistant
2 settimane fa
Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pienoAbout the RoleThe Guest Personal Assistant will provide essential support to the Welcome Lounge team, ensuring a seamless client experience and collaborating in tracking clients visiting the outlet center in Florence.Key ResponsibilitiesWelcoming clients and offering assistance to deliver exceptional customer serviceActing as a personal shopper to clients on...
-
Guest Personal Assistant
4 settimane fa
Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pienoJob OpportunityThe Mall Luxury Outlets is a retail brand that operates exclusive outlet villages dedicated to luxury brands. We are seeking a Guest Personal Assistant to provide exceptional client experiences and support the Welcome Lounge team.Key ResponsibilitiesWelcome and assist clients, delivering an excellent customer service experienceAct as a...
-
Customer Experience Ambassador
1 settimana fa
Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pienoAbout the RoleThe Mall Luxury Outlets is seeking a highly skilled and motivated Customer Experience Ambassador to join our team in Florence, Italy.As a Customer Experience Ambassador, you will be the primary point of contact for our guests, providing exceptional service and support to ensure a seamless and memorable experience.Your Key...
-
Luxury Client Experience Specialist
2 giorni fa
Reggello, Toscana, Italia B.V. ITALIA S.R.L. A tempo pienoAbout the Role:We are seeking a Seasonal Client Advisor to join our dynamic team at The Mall - Leccio store. The Client Advisor will report to the Store Manager and be entrusted with the mission to advise clients on collections and share their passion for the brand to build strong relationships with them.Main Responsibilities:The Client Advisor will be...
-
Gucci Client Advisor
3 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryWe are seeking a highly skilled and experienced Client Advisor to join our team at Luxury Goods Outlet S.r.l. As a Client Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive a top-quality experience.Key Responsibilities Serve customers with a high level of professionalism and...
-
Gucci Client Advisor
3 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryThe Client Advisor role at Luxury Goods Outlet S.r.l is a unique opportunity to provide exceptional customer service and promote the Gucci brand. As a key ambassador for the brand, you will be responsible for meeting customer needs and expectations, while also increasing brand loyalty through effective communication of the Gucci philosophy and...
-
Gucci Client Advisor
2 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob DescriptionRole OverviewAs a Gucci Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with clients. You will be the ambassador of the Gucci brand, communicating its philosophy and culture to customers and ensuring that they receive a top-quality service experience.Key Responsibilities...
-
Gucci Client Advisor
3 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryWe are seeking a highly skilled Client Service Representative to join our team at Luxury Goods Outlet S.r.l. As a Client Service Representative - Gucci Luxury Goods, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients.Key ResponsibilitiesServe customers with a high level of...
-
SAINT LAURENT Client Advisor
2 settimane fa
Reggello, Toscana, Italia SL Luxury Retail S.r.l. A tempo pienoAbout the RoleAs a SAINT LAURENT Client Advisor, you will play a key role in delivering an exceptional client experience, driving sales, and contributing to the success of the store.Key ResponsibilitiesProvide personalized service to clients, ensuring their needs are met and exceeded.Cultivate a robust client portfolio, identifying opportunities to grow...
-
Gucci Ambassador
2 giorni fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob DescriptionAs a Client Service Specialist at Luxury Goods Outlet S.r.l, you will be responsible for providing exceptional customer service experiences by greeting, listening, and assisting customers in exceeding their needs.Key Responsibilities: Serve customers accordingly with Gucci selling ceremony Provide exceptional customer service experience by...
-
Gucci Client Advisor
2 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryWe are seeking a highly skilled and passionate individual to join our team as a Gucci Client Advisor at Luxury Goods Outlet S.r.l. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and promoting the Gucci brand.Key Responsibilities Serve customers with a high level of...
-
SAINT LAURENT Client Advisor
2 giorni fa
Reggello, Toscana, Italia SL Luxury Retail S.r.l. A tempo pienoJob SummaryWe are seeking a highly skilled Client Advisor to join our team at SAINT LAURENT. As a key member of our sales team, you will be responsible for providing exceptional client service, driving sales, and upholding the brand's image and standards.About the RoleThe Client Advisor will contribute to the store's sales and key indicators achievement by...
-
Gucci Client Advisor
3 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryWe are seeking a highly motivated and experienced Client Advisor to join our team at Luxury Goods Outlet S.r.l. As a Client Advisor, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients.Key ResponsibilitiesMeet and greet clients, providing a warm and welcoming...
-
Gucci Team Lead
3 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryThe ideal candidate for this role will be a dynamic and inspiring leader with a strong retail background and relationship building skills. They will be responsible for maximizing store performance, ensuring the team demonstrates exceptional service culture and client experience, and representing the brand as a Gucci Ambassador.Key...
-
Gucci Client Advisor
2 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoRole Overview We are seeking a highly skilled and passionate Gucci Client Advisor to join our team at Luxury Goods Outlet S.r.l. As a key ambassador for the Gucci brand, you will be responsible for providing exceptional customer service experiences that exceed our clients' expectations. Key Responsibilities Serve customers with the highest level of...
-
Gucci Client Advisor
4 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryWe are seeking a highly skilled and passionate Client Advisor to join our team at Luxury Goods Outlet S.r.l. As a Client Advisor, you will be responsible for providing exceptional customer service, meeting customer needs and expectations, and increasing brand loyalty by communicating the philosophy and culture of Gucci.Key Responsibilities Serve...
-
Gucci Client Advisor
4 settimane fa
Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pienoJob SummaryWe are seeking a highly motivated and experienced Client Advisor to join our team at Luxury Goods Outlet S.r.l. As a Client Advisor, you will be responsible for providing exceptional customer service, meeting sales targets, and maintaining a high level of product knowledge.Key ResponsibilitiesProvide top-quality service to customers, meeting their...