Luxury Guest Experience Specialist

3 settimane fa


Reggello, Toscana, Italia DESIGN MANAGEMENT S.R.L. A tempo pieno

About the Role

The Mall Luxury Outlets is seeking a highly skilled and experienced Guest Personal Assistant to join our team in Florence. As a key member of our Welcome Lounge team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Welcoming guests and offering assistance to deliver an excellent customer service
  • Acting as a personal shopper to clients, on request
  • Tracking individual travelers and groups using The Mall Luxury Outlets digital tools
  • Ensuring that client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team
  • Contributing to the development of the Welcome & VIP Lounge
  • Liaising with The Mall Luxury Outlets partners to ensure the best services standard are met
  • Monitoring The Mall image and its consistency with The Mall Luxury Outlets guidelines, updating the Marketing team on a periodical basis
  • Promoting and selling The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and clients' feedbacks
  • Contributing to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption

Requirements

  • A competent sales provider with proven experience in the field
  • A professional with proven relational skills, fashion & luxury background will be considered a plus
  • A fluent Italian and English speaker, any additional language will be considered a plus
  • Expert user of MS Office Suite
  • An organized, yet flexible multi-tasking person
  • A team player willing to be part of a larger group with common goals
  • A proactive person, with a positive approach

About Us

The Mall Luxury Outlets is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. We are committed to building a diverse workforce and believe diversity in all its forms enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.



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