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Dodo CRM Manager

1 mese fa

Milano, Lombardia, Italia Pomellato A tempo pieno

About the Role

We are seeking a highly skilled and experienced CRM Manager to join our team at Pomellato. As a key member of our organization, you will be responsible for developing and implementing a global CRM strategy to drive business growth through client engagement opportunities.

Key Responsibilities

  • Contribute to the growth of our Retail and E-commerce business through tactical activities aimed at boosting client recruitment, retention, and reactivation.
  • Support and enhance a customer-centric culture within the company.
  • Define RFM segmentation and client clustering rules to optimize our CRM strategy.
  • Ensure data collection and data quality guidelines are well implemented across regions.
  • Oversee CRM systems in partnership with IT, including upgrades and new feature releases.
  • Set and monitor customer engagement KPIs to measure success.
  • Liaise with sales teams to create customized action plans aligned with our global strategy and regional opportunities.
  • Propose and monitor insights from client engagement campaigns, both online and offline.
  • Develop and forecast budgets to sustain our client development strategy and roadmap.

About You

  • You have a degree in Marketing or Business Administration with 5 years of experience in a leading role, preferably in an international company.
  • You are passionate about luxury and client engagement.
  • You have experience with Salesforce, BI, or other CRM and analytical systems.
  • You possess strong organizational and time management skills, with the ability to collaborate effectively across teams.
  • You are fluent in English and Italian, with additional languages a plus.

Why Join Us?

Pomellato is committed to building a diverse workforce and fostering an inclusive culture. We believe that diversity enriches the workplace and helps us adapt to a changing world. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.