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Dodo CRM Manager
2 mesi fa
About the Role
We are seeking a highly skilled and experienced CRM Manager to join our team at Pomellato. As a key member of our organization, you will be responsible for developing and implementing a global CRM strategy to drive business growth through client engagement opportunities.
Key Responsibilities
- Contribute to the growth of our Retail and E-commerce business through tactical activities aimed at boosting client recruitment, retention, and reactivation.
- Support and enhance a customer-centric culture within the company.
- Define RFM segmentation and client clustering rules to optimize our CRM strategy.
- Ensure data collection and data quality guidelines are well implemented across regions.
- Oversee CRM systems in partnership with IT, including upgrades and new feature releases.
- Set and monitor customer engagement KPIs to measure success.
- Liaise with sales teams to create customized action plans aligned with our global strategy and regional opportunities.
- Propose and monitor insights from client engagement campaigns, both online and offline.
- Develop and forecast budgets to sustain our client development strategy and roadmap.
About You
- You have a degree in Marketing or Business Administration with 5 years of experience in a leading role, preferably in an international company.
- You are passionate about luxury and client engagement.
- You have experience with Salesforce, BI, or other CRM and analytical systems.
- You possess strong organizational and time management skills, with the ability to collaborate effectively across teams.
- You are fluent in English and Italian, with additional languages a plus.
Why Join Us?
Pomellato is committed to building a diverse workforce and fostering an inclusive culture. We believe that diversity enriches the workplace and helps us adapt to a changing world. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.