Spa Operations Manager

23 ore fa

Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

About the Role:

We are seeking a highly skilled and experienced Spa Manager to lead and oversee the operations of our luxury spa at Armani Hotel Milano. As a key member of our team, you will be responsible for ensuring an exceptional guest experience and maintaining the highest standards of service.

Key Responsibilities:

  1. Operational Management:
    • Oversee the daily operations of the spa, including staff scheduling, inventory management, and maintenance of facilities.
    • Ensure compliance with health and safety regulations, maintaining a clean, safe, and welcoming environment for guests and staff.
    • Manage the spa's budget, controlling expenses and ensuring profitability.
  2. Guest Experience:
    • Maintain a high level of customer satisfaction by consistently providing exceptional service.
    • Address and resolve guest complaints promptly and effectively.
    • Develop and implement innovative strategies to enhance the overall guest experience.
  3. Staff Leadership:
    • Recruit, train, and supervise spa staff, including therapists, receptionists, and support personnel.
    • Conduct regular performance reviews and provide ongoing training and development opportunities.
    • Foster a positive and collaborative team environment.
  4. Program Development:
    • Develop and coordinate a monthly wellness program in partnership with external experts in various fields, such as nutrition, yoga, meditation, and holistic therapies.
    • Research and identify potential partners to deliver engaging and diverse wellness workshops or events.
    • Evaluate the effectiveness of these programs and adjust them based on guest feedback and industry trends.
  5. Marketing and Promotion:
    • Collaborate with the marketing team to create and promote spa packages, special offers, and wellness events.
    • Utilize marketing channels to attract new clients and retain existing ones.
    • Stay current with industry trends to keep the spa's offerings fresh and competitive.
  6. Inventory and Supply Management:
    • Monitor and manage inventory levels of spa products and supplies.
    • Establish and maintain relationships with vendors to ensure timely procurement of quality products.
  7. Financial Management:
    • Monitor and report on the financial performance of the spa, including revenue, expenses, and profitability.
    • Develop and implement strategies to achieve financial goals.
  8. Facility Management:
    • Oversee the maintenance and cleanliness of the spa facilities, ensuring they meet the highest standards.
    • Coordinate with the maintenance team to address any repairs or upgrades as needed.

Requirements:

  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Experience: Minimum of 3-5 years of experience in spa management or a similar role in the wellness industry.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent customer service and interpersonal skills.
    • Proven ability to manage budgets and financial performance.
    • Knowledge of spa treatments, products, and services.
    • Proficiency in Microsoft Office and spa management software.
  • Certifications: Relevant certifications in spa management or wellness disciplines are an advantage.
  • Attributes: Passionate about wellness, proactive, organized, and detail-oriented.
  • Additional Requirements:
    • Ability to work flexible hours, including weekends and holidays, as needed.
    • Excellent communication skills, both written and verbal.
    • Demonstrated ability to build and maintain relationships with external wellness professionals.

Benefits:

  • Meals in our staff restaurant
  • Uniform and laundry service
  • Company discounts on Armani products
  • Corporate benefits app

Working Conditions:

  • Full-time position

Additional Information:

  • Successful candidate must possess legal work authorization in Europe

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