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Service Engineer for Industrial Equipment

2 mesi fa

Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno

Applied Materials is a prominent American multinational corporation headquartered in Silicon Valley, California, with a vast workforce dedicated to innovation.

As the leading entity in the creation of cutting-edge industrial machinery, services, and software for the semiconductor industry, we specialize in the production of microchips, flat displays, and solar cells.

We are seeking a Field Service Engineer to provide exceptional support to our clients and internal teams, ensuring optimal performance of Applied Materials' equipment.

Key Responsibilities:

  • Operate with minimal supervision while adhering to established company protocols.
  • Oversee equipment performance and manage spare parts inventory.
  • Execute and ensure timely preventative and corrective maintenance.
  • Assist in troubleshooting and resolving technical issues with equipment.
  • Diagnose and rectify hardware problems by leveraging software and process data.
  • Conduct upgrades and retrofits on existing machinery.
  • Ensure adherence to maintenance procedures and checklists for both corrective and preventive tasks.
  • Implement correct methodologies and procedures in line with company and customer quality standards.
  • Proactively address equipment issues and escalations.
  • Engage and communicate effectively with company stakeholders.
  • Participate in both internal and customer-facing meetings.
  • Support management in the operation of site service business within assigned scope.
  • Assist field management in setting and achieving objectives for the designated account.
  • Keep management informed about customer perceptions of system performance.
  • Take initiative to preemptively resolve customer issues.
  • May lead projects aimed at reducing costs or enhancing uptime.
  • Flexibility to work shifts based on assignment requirements.
  • Willingness to travel as necessary.

Soft Skills:

  • Professional interaction with colleagues and clients.
  • Effective communication and presentation of technical information during meetings.
  • Strong customer service orientation and team leadership capabilities.
  • Data-driven and objective approach to problem-solving.
  • Ability to prioritize and organize work tasks efficiently.
  • Strong communication skills within a global organization.
  • Ability to convey technical information clearly within the team and to the broader network of experts.

Computer Skills:

  • Essential: Proficiency in Outlook and MS Office (Excel, PowerPoint, etc.).
  • Preferred: Advanced software skills, industrial automation expertise, problem-solving through software analysis, coding abilities, server administration, and computer analysis.

Education: Technical Diploma or University Degree.

QualificationsEducation:Technical Diploma (Required)Skills/Certifications: Languages:English (Required)Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:ExemptTravel:Yes, 10% of the TimeRelocation Eligible:NoReferral Payment Plan:None

Applied Materials is an Equal Opportunity Employer committed to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.