Tender Manager Service Level Agreements

3 settimane fa


Milano, Lombardia, Italia Hitachi Vantara Corporation A tempo pieno
About the Role

We are seeking a highly skilled Tender Manager Service Level Agreements to join our Grid Automation Europe tendering team within the Hitachi Energy Group.

The tendering organization is truly international and located in various locations across Europe, operating in a dynamic and growing market.

This is an excellent opportunity to strengthen the team with experienced tendering professionals with home base in one of our office locations across the continent.

Key Responsibilities
  • Accountable for the service level agreements (SLAs) tenders, from the initial request to contract closing and handover to operations.
  • Define the services covered by the agreement, including the parameters for service delivery, support hours, response times, availability, performance metrics and support options, considering Sales strategy and Customer needs.
  • Facilitate communication and interactions between Sales and Operations to define the SLA scope and requirements, from the early pursuit stage until final contact negotiation and signature.
  • Preparation of commercial, legal and technical offers aligned with Customer's expectations and within the required timeframe.
  • Preparation of cost calculation, reports, internal risk reviews and tender submission approvals.
  • Continued improvement of the tender documentation and associated information.
Requirements
  • Higher education (e.g., bachelor's degree) in engineering or similar.
  • Technical understanding of substation automation, control & protection and mission critical communication solutions.
  • Previous professional experience in Service related activities is a plus.
  • Understanding and experience of tendering & commercial processes.
  • Ability to coordinate cross-functional requirements towards the completion of the proposal.
  • Customer oriented and team player, with good communication skills.
  • Fluency in the local language of the desired job location plus a good level of English is required.


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