Quality Assurance Intern
3 settimane fa
Job Summary
At Belmond, we are seeking a highly motivated individual to assist our Operations team in maintaining quality standards throughout our hotel. As a Quality Assurance Intern, you will contribute to guest satisfaction and operational excellence by performing various tasks related to quality control, data analysis, and training materials development.
Key Responsibilities
- LQA Support: Assist with LQA preparation, including documentation review, staff training, and mock audits.
- Quality Checks: Conduct regular quality checks in various hotel departments (e.g., rooms, F&B, front desk) to ensure adherence to standards.
- Data Analysis: Track and analyze LQA scores and guest feedback to identify areas for improvement.
- Training Materials: Assist in developing and updating training materials related to hotel quality standards.
- Reporting: Prepare regular reports on quality performance and improvement initiatives.
- Project Support: Participate in quality improvement projects as assigned.
Requirements
- Current enrollment in a hospitality, tourism, or business-related degree program.
- Strong interest in quality management and the hospitality industry.
- Excellent communication, interpersonal, and organizational skills.
- Fluent knowledge of both Italian and English is mandatory.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
About Belmond
Belmond, a pioneer in exceptional luxury travel since 1976, is a part of the esteemed LVMH Moët Hennessy Louis Vuitton luxury group. With a remarkable presence in 24 countries, Belmond boasts an impressive portfolio of properties that includes renowned offerings like the Venice Simplon-Orient Express train, secluded beach retreats such as Cap Juluca in Anguilla, charming Italian hideaways like Splendido in Portofino, and gateways to natural wonders like Hotel das Cataratas near Brazil's Iguassu Falls.
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