Hospitality Operations Supervisor

2 mesi fa


Roma, Lazio, Italia Sonder A tempo pieno
Transforming Hospitality with Sonder

Sonder is at the forefront of redefining the hospitality industry, committed to delivering outstanding experiences for all guests. Each property is uniquely designed, offering a variety of accommodations tailored to individual preferences. Our intuitive app enhances the guest journey, ensuring a smooth and enjoyable stay from beginning to end.

About the Role

If you have a passion for hospitality management and a desire to lead a team in providing exceptional guest services, this position is ideal for you. With multiple Sonder locations throughout the area, we pride ourselves on delivering a service experience that rivals traditional hotels.

Work Environment at Sonder

At Sonder, we strive to create a workplace where our employees can thrive. Our culture shapes our decision-making processes, communication styles, and interpersonal relationships. Our Leadership Principles serve as the foundation of our culture, guiding our actions and interactions. To learn more about our values, explore our Culture and Principles.

Key Responsibilities:

  • Act as the representative of Sonder, working closely with colleagues to create a positive first impression for guests and partners.
  • Guide guests through the technology-driven Sonder experience, helping them utilize the app and self-service features effectively.
  • Engage with guests both face-to-face and through digital platforms to ensure their needs are met for a seamless stay.
  • Provide exemplary service and professionalism in all guest interactions, addressing concerns and fulfilling requests promptly.
  • Oversee front desk operations, prioritize tasks, and serve as the point of contact for escalated guest issues in the absence of management.
  • Ensure cleanliness and organization in guest and staff areas, fostering a welcoming and efficient atmosphere.
  • Assist with back-office tasks as necessary, including quality assessments, inventory management, and minor repairs.
  • Support administrative functions to maintain smooth operations and enhance the overall guest experience.

Qualifications:

  • Previous experience in hospitality, customer service, or related fields; familiarity with communication platforms such as Salesforce is a plus.
  • Friendly, service-oriented, and eager to interact with guests both in person and online.
  • Strong problem-solving abilities, with a proactive approach to addressing guest needs.
  • Technologically savvy with excellent written communication skills, comfortable navigating various applications.
  • Detail-oriented, organized, and able to thrive in a fast-paced, collaborative environment.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Able to stand for extended periods and lift items weighing up to 50 pounds.
  • Proficiency in additional languages is a plus (Italian preferred).
  • Access to a reliable smartphone for work-related tasks is essential (reimbursement available).

Employee Benefits:

  • Competitive salary package.
  • Equity options.
  • Health, dental, and vision insurance (where applicable).
  • Flexible vacation policy.
  • Opportunities for wellness and community service.
  • Annual complimentary stays and discounts at Sonder properties.
  • Remote work flexibility for certain positions.

Commitment to Diversity

Sonder is dedicated to fostering a diverse and inclusive workplace. We believe in equality and welcome individuals from all backgrounds, ensuring everyone feels safe, valued, and empowered. Our employee-led resource groups promote diversity, equity, and inclusion within our organization and the communities we serve.

Accommodations

If you require any accommodations during the application process or have questions regarding recruitment, please reach out to us directly.



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