Hospitality Operations Supervisor
2 mesi fa
Sonder is committed to redefining the hospitality experience, ensuring outstanding stays for all guests. Each property is uniquely designed, offering a variety of accommodations. Our intuitive app enhances the guest experience, providing easy access to all necessary services and information. As we pursue excellence, we invite you to help us transform the hospitality landscape.
About the PositionIf you have a passion for hospitality management and a desire to lead a team in delivering exceptional guest experiences, this role is ideal for you. With Sonder's diverse locations, each offering its own unique atmosphere, we pride ourselves on providing service that rivals traditional hotels.
Work Environment at Sonder
At Sonder, we strive to create a workplace where employees can thrive. Our culture shapes our interactions, decision-making, and communication. Our Leadership Principles are fundamental to our culture, guiding our team's values and actions. Explore our Culture and Principles to understand our organizational ethos.
Key Responsibilities:
- Serve as the representative of Sonder, working with colleagues to create an outstanding first impression for guests and partners.
- Assist guests in navigating the tech-driven Sonder experience, ensuring they fully utilize the Sonder app and self-service features.
- Engage with guests both face-to-face and through digital platforms to identify and fulfill their needs for a pleasant stay.
- Provide exemplary service and professionalism in guest interactions, addressing issues swiftly and accommodating requests whenever possible.
- Oversee front desk operations, prioritize tasks, and serve as the point of contact for escalated guest issues in the absence of management.
- Ensure cleanliness and organization in guest and staff areas, fostering a welcoming and efficient atmosphere.
- Support back-office operations as required, including quality assessments, inventory management, and minor repairs.
- Assist with administrative tasks to facilitate smooth operations and enhance the guest experience.
Ideal Candidate Profile:
- Previous experience in hospitality, customer service, or related fields; familiarity with communication platforms like Salesforce is a plus.
- Friendly, service-oriented, and eager to engage with guests both in-person and online.
- Strong problem-solving abilities, with a proactive approach to addressing guest needs.
- Technologically savvy with excellent written communication skills, comfortable using various applications.
- Detail-oriented, organized, and able to thrive in a fast-paced, collaborative environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Able to stand for extended periods and lift items weighing up to 50 pounds.
- Proficiency in additional languages, particularly Italian, is a plus.
- Regular access to a reliable smartphone for work purposes is essential (reimbursement provided).
Employee Benefits:
- Competitive salary.
- Stock options.
- Medical, dental, and vision insurance (where applicable).
- Flexible vacation policy.
- Opportunities for wellness and community service.
- Annual complimentary stays and discounts at Sonder properties.
- Workplace flexibility for certain remote positions.
Commitment to Diversity at Sonder
Sonder values diversity and inclusivity, promoting equality and embracing individuals from all backgrounds. We are dedicated to ensuring that everyone feels safe, valued, and empowered. Our employee-led resource groups are designed to foster diversity, equity, and inclusion within our workplace and the communities we serve.
For any accommodations during the application process or inquiries related to recruitment, please reach out to us directly.
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