Senior Technical Solutions Specialist

3 settimane fa


Italia Technical Concept Gmbh A tempo pieno

Redis Enterprise Software Support Expert

We're shaping the future of high-performance software solutions. At Redis, we believe in a culture of curiosity, diversity of thought, and innovation. As a global company, we value a culture where all employees' differences are celebrated and supported.

In this role as a Senior Technical Solutions Specialist, you will be responsible for helping customers by diagnosing and resolving complex technical issues. You will work with customers to troubleshoot and resolve complex software issues, reproduce issues, and replicate customer environments as needed. You will also document issues and contribute to our internal team documentation.

You will collaborate with Engineering as needed to provide solutions and analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises. As a High-Performance Support Engineer, you will provide technical expertise during testing, deployment, and upgrading of Redis software.

Your responsibilities will include managing critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. You will serve as the customer advocate for timely resolution of issues and handle escalations while helping customers realize and maximize the value of their Redis subscription.

You will participate in new product development, customer training, and other support-related activities. To excel in this role, you will need at least five years of relevant experience in the enterprise software industry and a strong background in scripting or programming languages.

You should have working knowledge of Cloud-based and On-premise environments, expert working knowledge in Linux/Unix and networking (TCP/IP), proficiency in communication and presentation, both written and verbal (in English). Strong technical background with excellent problem-solving and multi-tasking skills are also required.

Our estimated salary for this role is $120,000 per year. We offer competitive salaries and equity grants, flexible vacation time, health insurance, paid paternity leave, and a pension plan. You will also have flexible working options, team celebrations, and learning and development opportunities.

We strive to create a workplace where every voice is heard, and every idea is respected. If you are a curious, persistent, and happy individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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