Sistemista Junior

Job Description:

Company: Gi Group SpA Filiale di Novara

Job Title: Sistemista Junior

Job Type: Full-time

Location: Novara

Job Description:

We are seeking a highly motivated and detail-oriented Sistemista Junior to join our team at Gi Group SpA Filiale di Novara. As a Sistemista Junior, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.

Responsibilities:

• Technical Support: Respond to technical queries via phone, email, or ticketing systems, and provide assistance for hardware and software issues.
• Ticket Management: Register and track all support tickets in our ticketing system, ensuring that tickets are updated with the latest information and users are informed of the status of their requests.
• Installation and Configuration: Install and configure software and hardware, including operating systems, business applications, and peripherals.
• Documentation: Maintain accurate and up-to-date documentation of common problem solutions, and contribute to the creation and updating of user guides and support manuals.

Requirements:

• Education: Diploma in Informatica e Telecomunicazioni, Sistemi Informativi, and/or ragioneria (programmatori)
• Experience: At least two years of experience in a similar role
• Technical Skills: Knowledge of Windows operating systems, understanding of computer networks (LAN, WAN, Wi-Fi), and familiarity with Microsoft Office and other common applications.
• Soft Skills: Ability to perform troubleshooting on hardware and software, and excellent communication skills.

What We Offer:

• Contract Type: Indeterminate contract
• Salary: 30-33k, negotiable based on profile
• Working Hours: Monday to Friday
• Smartworking: Not initially provided, but may be introduced in the future

About Us:

Gi Group SpA Filiale di Novara is a leading provider of IT services and solutions. We are part of the Gi Group Holding, a multinational company that offers a range of HR services and solutions. Our team is dedicated to providing exceptional service to our clients and ensuring their success in the IT sector.

Our Values:

• Attention: We are committed to providing exceptional service to our clients.
• Collaboration: We work together as a team to achieve our goals.
• Passion: We are passionate about delivering high-quality services and solutions.
• Sustainability: We are committed to sustainable practices and reducing our environmental impact.
• Continuous Learning: We believe in continuous learning and professional development.
• Innovation: We are committed to innovation and staying ahead of the curve in the IT sector.
• Responsibility: We take responsibility for our actions and strive to make a positive impact on our clients and the community.