Front Office Manager

3 settimane fa

Portofino, Liguria, Italia Belmond A tempo pieno
Front Office Manager Job Description

At Belmond, we are seeking a highly skilled Front Office Manager to join our team. As a Front Office Manager, you will be responsible for overseeing all front desk operations, ensuring that all hotel standards and procedures are fully implemented and maintained.

Key Responsibilities:

  • Leadership and Management: supervise the front office team members to ensure they deliver excellent customer service.
  • Guest Experience: ensure guests receive prompt, professional attention and personal recognition throughout their stay.
  • Operational Management: oversee the operation of all aspects of the front desk functions, including check-in/check-out processes, room assignments, and information provision to guests.
  • Communication: liaise with other departments to ensure seamless service delivery.
  • Revenue Maximization: work closely with the executive office team to implement strategies that drive occupancy rates and average daily rates.
  • Compliance & Quality Assurance: maintain strict adherence to all relevant laws and regulations governing hotel operations.

Requirements:

  • At least 3 years of previous professional experience in the same role of an extra luxury brand, preferably at international level.
  • Bachelor's degree in Hospitality Management or related field preferred.
  • Strong leadership skills with an ability to motivate teams.
  • Excellent communication skills, both verbal and written.
  • Proficiency with hotel management software.
  • Ability to work flexibly under pressure in a fast-paced environment.
  • Fluent in Italian and English; knowledge of additional languages is an advantage due to international clientele.

What We Offer:

  • Competitive compensation with a permanent contract, according to C.C.N.L. Settore Turismo - Level 1, Front Office Manager.
  • Exclusive benefits, such as accommodation, transportation support, and delicious meals provided by our staff canteen.
  • Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.
  • The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond.

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