Front Office Manager

2 settimane fa

Portofino, Liguria, Italia Belmond A tempo pieno

Lead the Front Office Team at Splendido, A Belmond Hotel

As a Front Office Manager at Splendido, A Belmond Hotel, you will be responsible for overseeing all front desk operations, ensuring that all hotel standards and procedures are fully implemented and maintained. This includes managing staff, optimizing guest satisfaction, and maintaining operational efficiency in the front office department.

Key Responsibilities:

  • Leadership and Management: supervise the front office team members to ensure they deliver excellent customer service, including hiring, training, scheduling, and evaluating staff performance.
  • Guest Experience: ensure guests receive prompt, professional attention and personal recognition throughout their stay, handling guest complaints efficiently while maintaining a high level of service.
  • Operational Management: oversee the operation of all aspects of the front desk functions, including check-in/check-out processes, room assignments, and information provision to guests.
  • Communication: liaise with other departments to ensure seamless service delivery, communicating effectively with housekeeping regarding room status updates and with maintenance on any reported issues.
  • Revenue Maximization: work closely with the executive office team to implement strategies that drive occupancy rates and average daily rates, cross-selling other services provided by the hotel where possible.
  • Compliance & Quality Assurance: maintain strict adherence to all relevant laws and regulations governing hotel operations, ensuring that front office operations meet the brand's standards through regular audits and quality assurance measures.
  • Training & Development: develop ongoing training programs to ensure that the front office team has up-to-date knowledge of hotel policies and procedures as well as current trends in hospitality customer service.
  • Budgeting & Forecasting: assist in preparing budgets and financial reports, controlling expenses within the front office department and finding ways to reduce costs without compromising on quality or service levels.
  • Problem-Solving: act as an escalation point for issues beyond the scope of frontline staff capabilities, resolving complex problems arising from guest complaints or operational challenges swiftly.

Requirements:

  • At least 3 years of previous professional experience in the same role of an extra luxury brand, preferably at international level.
  • Bachelor's degree in Hospitality Management or related field preferred.
  • Strong leadership skills with an ability to motivate teams.
  • Excellent communication skills, both verbal and written.
  • Proficiency with hotel management software.
  • Ability to work flexibly under pressure in a fast-paced environment.
  • Fluent in Italian and English; knowledge of additional languages is an advantage due to international clientele.
  • Exceptional organizational skills with great attention to detail.
  • Solid experience and knowledge of Leading Quality Assurance (LQA) standards.

What You'll Gain:

At Splendido, we don't just offer jobs; we create pathways for growth. We believe in nurturing talent and providing opportunities for long-term development. As a Front Office Manager, you'll have the chance to grow your career, shaping the future of hospitality.

  • Competitive compensation with a permanent contract, according to C.C.N.L. Settore Turismo - Level 1, Front Office Manager.
  • Exclusive benefits, such as accommodation, transportation support, and delicious meals provided by our staff canteen.
  • Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.
  • The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond.
  • Annual Gross Salary € 40,000.
  • Incentive based on quality goals.

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