Front Desk Manager

3 settimane fa


Portofino, Liguria, Italia Belmond A tempo pieno
Front Desk Manager Job Description

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Splendido Mare, a Belmond Hotel. The ideal candidate will have a passion for delivering exceptional customer service and a strong background in hospitality management.

Main Responsibilities:

  • Greet guests and ensure a smooth check-in and check-out process
  • Rooming guests and providing accurate information about the hotel and local area
  • Answering enquiries and resolving guest issues in a timely and professional manner
  • Supervising front office staff and maintaining a high level of service quality
  • Implementing hotel policies and procedures to ensure efficient operations

Requirements:

  • At least 5 years of experience in a similar role, preferably in a luxury hotel environment
  • Fluent in English and Italian, with a third language required
  • Knowledge of hotel management software and Microsoft Office

Benefits:

  • Seasonal Labour contract with a competitive salary and benefits package
  • Accommodation in our staff house, including breakfast and staff canteen
  • Bus ticket as a benefit for the contract period
  • Discovering Belmond programme, offering team members complimentary accommodation and discounts on Belmond products and services

About Belmond:

  • Belmond is a pioneer of exceptional luxury travel, with a portfolio of 46 remarkable properties across 24 countries
  • We treasure history while looking to the future, embracing community spirit and responsible, sustainable tourism
  • Belmond is an equal opportunities employer, committed to diversity and inclusion in the workplace

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