Front Desk Representative

4 settimane fa


Portofino, Liguria, Italia Belmond A tempo pieno
Front Desk Agent Opportunity at Splendido Mare

Splendido Mare, a luxurious hotel in Portofino, is seeking a Front Desk Agent to join their team. As a representative of the hotel, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

The ideal candidate will have a passion for hospitality and be comfortable working in a fast-paced environment. They will be responsible for managing front desk operations, handling guest complaints, and maintaining a high level of professionalism at all times.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide exceptional customer service and resolve guest complaints in a timely and professional manner
  • Collaborate with other departments to ensure seamless guest experience
  • Maintain accurate records and reports

Requirements:

  • At least 2 years of experience in a similar role in a luxury hotel
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Fluent in Italian and English, with a third language a plus

Benefits:

  • Seasonal labor contract with opportunities for career advancement
  • Competitive salary and benefits package
  • Accommodation in our staff house, including breakfast
  • Bus ticket as a benefit for the contract period
  • Discovering Belmond program, offering team members complimentary accommodation at Belmond hotels and discounted rates for our trains, cruises, and safaris


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