Site Service Expert
3 giorni fa
About the Role:
We are seeking a highly skilled Site Service Expert to join our team in Italy. This role will focus on delivering exceptional service work for our high tension equipment, ensuring customer satisfaction and safety standards are met.
Key Responsibilities:
- Perform site tasks, identify technical issues, and analyze through remote or on-site activities in various service categories (installation, commissioning, maintenance, repairs, engineering, consulting, advanced services, etc.)
- Contribute to customer satisfaction by executing service work according to customer order and expectation
- Create and maintain good relationships with customers, understanding their needs and identifying new sales opportunities
- Coordinate, prepare, and ensure all materials, parts, and equipment are available and of appropriate quality for service activities
- Prepare documents and reports for customer signatures, reporting work done in a timely manner and following up when needed
- Proactively identify potential equipment failures and request proactive corrective actions
- Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future
- Proactively suggest product and quality improvements and communicate them within the organization
- Provide recommendations to management to improve operations and customer service
- Apply safety rules and safe practices as well as environmental responsibilities
- Report unsafe practices and incidents
- Livewire core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business
Requirements:
- Electrotechnical diploma
- At least 3 years of experience in the role and with high tension equipment
- Good knowledge of English and Italian languages
- Willingness to travel within Italy
- Ability to work in a team
About Us:
Hitachi Vantara Corporation is a leading provider of innovative solutions and services that help businesses succeed in today's digital world.
Compensation:
Our competitive salary for this position is around €60,000-€80,000 per year, depending on qualifications and experience.
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